CCLHD - Switchboard Operator

 


Employment Type: Casual
Position Classification: Telephonist Level 2
Remuneration: $34.37 - $35.77 per hour
Hours Per Week: Various
Location: Gosford Hospital
Requisition ID: REQ647581
Applications Close: Thursday, 23rd April 2026 at 11:59pm

Do you have a professional phone manner, strong multitasking skills, and a passion for helping others - all from behind the scenes?  Central Coast Local Health District (CCLHD) is seeking Switchboard Operators in a casual capacity, where you’ll play a vital role in ensuring timely and accurate communication across the District.

About the Opportunity

• Operate the hospital switchboard to manage incoming and outgoing calls with accuracy, professionalism, and prompt redirection to the appropriate departments.
• Provide courteous and helpful assistance to patients, staff, and the public, including handling urgent or emergency calls in line with hospital protocols.
• Utilise internal systems to access, record, and relay critical information while ensuring messages and enquiries are logged and managed efficiently.
• Perform general administrative support tasks, including data entry, filing, and record updates, to maintain accurate and organised communications.
• Stay calm, composed, and customer-focused in high-pressure situations while working collaboratively with all departments to ensure smooth, timely communication across the hospital.

For more information about this role, please view the Position Description. 

About You

• You deliver consistently exceptional customer service with a warm, professional approach across phone, email, and face-to-face interactions.
• You have a clear and confident phone manner, with the ability to manage high call volumes, multitask effectively, and remain calm under pressure.
• You demonstrate strong written and verbal communication skills, with a focus on accuracy, confidentiality, and professionalism.
• You are confident using Microsoft Office (Word, Excel, Outlook, Teams) and databases, with excellent data entry and administrative skills.
• You are a team player who also works independently, with a proactive attitude, attention to detail, and commitment to supporting others when needed.

Applicants must have current work rights in Australia or be a permanent resident or citizen. Unfortunately, we cannot consider applicants who do not meet this requirement.

Benefits

• Work-Life Balance: Work hours that fit your lifestyle.
• Financial Benefits: Boost your take-home pay with salary packaging, save on car costs with novated leasing, and access relocation assistance.
• Health & Wellbeing: Stay active with discounted gym memberships (Fitness Passport), free flu vaccinations, telehealth support, and confidential Employee Assistance Program (EAP) counselling for you and your family. Plus, access discounted private health insurance.
• Career Growth: Advance your career with free professional development courses and secondment opportunities.

Need More Information?
Shannon Mcgregor
Phone: 02 4320 2016
Email: shannon.mcgregor@health.nsw.gov.au

Click here to find out more about applying for this position.

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Working for Central Coast Local Health District - NSW Health 

Central Coast Local Health District is committed to implementing the Child Safe Standards.

Central Coast Local Health District is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Aboriginal and Torres Strait Islander applicants can access support through the Stepping Up initiative, which provides guidance on the NSW Health recruitment process. You’re also welcome to reach out to Nathan Bramston-Dean in our Aboriginal Workforce Development Team at CCLHD-AboriginalWorkforce@health.nsw.gov.au or call 02 4320 3519 for one-on-one support.

Vaccination Requirements

All NSW Health workers are required to comply with the Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases Policy Directive. This includes:

• Category B positions: Vaccination is recommended but not mandatory. 

Applicants must provide appropriate evidence of compliance prior to commencement. For detailed information, please refer to the NSW Health Occupational Assessment, Screening and Vaccination Policy.

NSW Health strongly recommends all workers stay up to date with COVID-19 vaccinations as per the Australian Technical Advisory Group on Immunisation guidelines. However, COVID-19 vaccination is not a condition of employment.

Additional Information

An Eligibility List (E-List) or talent pool may be created from this recruitment episode to assist in filling future permanent, temporary, or casual full-time and part-time positions.

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You are encouraged to complete applications on a week day where Technical Support is available Monday to Friday 8.30am to 4.30pm by phoning ROB Help Desk on 1300 679 367.