SCHN - Modern Workspace Product Manager
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- IT Management
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- REQ645408 Requisition #
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- 10 hours ago Post Date
Employment Type: Permanent Full Time
Position Classification: Health Mgr Lvl 3
Remuneration: 132236 - 150222 full time equivalent base salary range (excludes super, leave loading and salary packaging)
Hours Per Week: 38
Requisition ID: REQ645408
Location: Westmead
Applications close: Midnight on 16 March 2026
At the Sydney Children's Hospitals Network, every role helps children and young people live their healthiest lives.
As the largest paediatric health service in Australia, we care for thousands of children each year, in hospital and at home. Our people are united by compassion, collaboration and excellence in care.
What you'll be doing
The Modern Workspace Product Manager is responsible for Leading the day-to-day operation and continuous improvement of the Modern Workspace for the Sydney Children’s Hospitals Network. The scope includes Microsoft 365 such as Teams, SharePoint Online, and OneDrive, together with Power Platform and future emerging workplace AI, to deliver secure, reliable and user focused collaboration and productivity services for clinical and corporate staff.
This role oversees the entire product lifecycle, from developing strategy and roadmaps to design, build, release, and ongoing operations. The role focuses on providing consistent and effective operational support, driving user adoption, managing change, coordinating training, and ensuring that benefits are realised in daily practice. Collaboration with eHealth NSW, vendors, and cyber and information governance teams is essential to keep services aligned with statewide digital health requirements. By using data and customer feedback, the Product Manager continuously improves user experience, service performance, security, and overall value
Eligible employees may access:
• Salary packaging and meal entertainment benefits
• Accrued Day Off (ADO) for full time staff
• Employee Assistance Program (EAP)
• Fitness Passport
• Flexible Work Opportunities
How to Apply:
Click ‘Apply Online’ and submit your application including:
• A resume (maximum 5 pages) outlining your experience
• Responses to the questions below:
- Relevant tertiary qualifications in ICT or a related field, or demonstrated experience with a proven track record in managing and supporting the lifecycle of digital system products within multidisciplinary teams, preferably in large, complex clinical ICT environments or a combination of study and work experience.
- Demonstrated expertise and experience in the design, implementation, and ongoing support of Microsoft 365 applications and Power Platform tools (such as Teams, SharePoint, Power BI, Power Apps, and Power Automate) in a large, complex organisation.
- Proven ability to develop and lead change management, training, and adoption programs that drive effective user uptake of new digital technologies and workflow transformations across diverse teams.
- Solid understanding and practical experience with IT Service Management (ITSM) principles and ITIL frameworks, including incident, problem, change, and configuration management. Demonstrated ability to apply these practices to improve service delivery, ensure system reliability, and support continuous improvement in a complex ICT environment.
- Strong stakeholder engagement and relationship management skills, with the ability to collaborate effectively with clinical, business, technical, and vendor partners to deliver innovative and aligned digital health solutions.
- Self-motivated with strong problem-solving, communication, and organisational skills, capable of working effectively in a dynamic, multi-disciplinary environment and managing competing priorities.
- Well-developed skills in business process analysis, user-centred design, and facilitation of workshops to capture requirements and embed process improvements in digital service delivery.
- Excellent organisational skills and experience working in a high volume and demanding professional environment with proven capacity to prioritise, multi-task, achieve business goals, perform and always work with a customer focused approach.
Need more information and support?
1) Click here for the Position Description
2) Find out more about applying for this position
3) For role related queries or questions contact Jian Liu on Jian.Liu@health.nsw.gov.au
4) For technical support please contact 1300 679 367
5) Learn more about The Sydney Children’s Hospitals Network
6) Aboriginal and Torres Strait Islander people are strongly encouraged to apply. We recognise the value of Aboriginal staff providing health care to Aboriginal children and families. For application support, visit the NSW Health Aboriginal Recruitment tool, Stepping Up to assist in preparing your application, or contact the SCHN’s Aboriginal Workforce Consultant at SCHN-EA-AboriginalHealthDirectorate@health.nsw.gov.au
Child Safe Standards:
SCHN is committed to maintaining a child-safe environment that respects and upholds the rights of children and young people, in line with NSW Health’s commitment to the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
Additional Information:
SCHN is an Equal Opportunity Employer that values diversity, recognising that a diverse workforce strengthens our culture and enhances the care we provide to children, young people and their families.
Permanent NSW Health roles require Australian citizenship or permanent residency. Temporary visa holders may be considered where no suitable Australian citizen or permanent resident is identified.
Where required, overseas qualifications must be formally assessed by the Department of Education or relevant authority for recognition in Australia.
An Eligibility List may be created for future permanent full or part time and temporary full or part time vacancies
