SCHN Customer Technology Support Officer Digital - Workspace - REQ608537
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- Developers / Programmers
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- REQ608537 Requisition #
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- 17 hours ago Post Date
Employment Type: Permanent Full Time
Position Classification: Programmer
Remuneration: 76091 – 103122 full time equivalent base salary range (excludes super, leave loading and salary packaging)
Hours Per Week: 38
Requisition ID: REQ608537
Location: Westmead and Randwick
Applications Close: Midnight on 12 October 2025
Sydney Children's Hospitals Network is the largest paediatric health care entity in Australia. We care for thousands of children each year in our hospitals and in their homes — with one purpose in mind — to help young people live their healthiest lives.
There are multiple opportunities across SCHN.
x1 Full-Time Permanent position based in Westmead
x1 Full-Time Permanent position based in Randwick
What you'll be doing
The Customer Technology Support Officer – Digital Workspace provides assistance, information and support to users to solve reported issues, prepare devices and technical equipment to support all employees within the SCHN and its customers. The overall aim is to provide excellent “front line” customer service and assist the business with their use of IT systems & services from a hybrid working environment. Provision of care to children is always prioritised for all SCHN Digital teams.
About You
We’re looking for someone who:
- Has a degree in a relevant field, or equivalent work experience, or a combination of study and work experience in supporting IT services in a complex environment
- Ability to work in a flexible work environment including onsite, remote, after-hours and on-call support including on weekends and Public Holidays, or at short notice when there is an emergency to a variety of sites.
- Has demonstrated ability to work both cooperatively within teams and independently, including both remotely and across all SCHN sites and to ensure completion of work to an acceptable standard.
How to Apply
Click ‘Apply Online’ and submit your application including:
- A resume detailing relevant knowledge, skills and experience (maximum 5 pages)
· Answers to the selection criteria in the Position Description
Additional Benefits (for eligible employees)
- Salary packaging for tax savings
- Meal entertainment savings
- Accrued Day Off (ADO) for Full Time employees
- Access to the Employee Assistance Program (EAP)
- Fitness Passport
- Flexible Work Practice Opportunities
Need more information?
- Click here for the Position Description
- Find out more about applying for this position
- Learn more about The Sydney Children’s Hospitals Network
- Aboriginal job applicants are encouraged to visit the NSW Health Aboriginal Recruitment tool, Stepping Up to assist in preparing your application.
Further Contacts and Support
For role related queries or questions contact John Pinawin on john.pinawin@health.nsw.gov.au
We recognise the value of Aboriginal staff providing health care to Aboriginal children and families that access the services we provide at the Sydney Children’s Hospitals Network. For Aboriginal candidates who would like to talk to SCHN’s Aboriginal Workforce Consultant, please contact SCHN-EA-AboriginalHealthDirectorate@health.nsw.gov.au
For technical support please contact the customer services team on 1300 679 367.
Child Safe Standards
SCHN is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
Additional Information
Applicants will be assessed against the essential criteria in Position Description. Please ensure that you review this document to understand the full requirements of the role.
NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
SCHN is an Equal Opportunity Employer that values diversity - we acknowledge the vibrancy that a diverse workforce brings to enhance both our workplace culture and our service delivery to children, young people and their families and carers.
Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing. Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
For roles that require formal qualifications, please note that overseas qualifications must be assessed by the Department of Education or the relevant authority appointed by the Australian Government for skilled migration purposes.
Eligibility List
An eligibility list may be created for future permanent full or part time and temporary full or part time vacancies.
