Acting Administration Officer AO5 for CGU - Parental Leave - REQ580653
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- Administration
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- REQ580653 Requisition #
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- 3 days ago Post Date
Position Classification: Admin Off Lvl 5
Remuneration: 76125.92 - 77852.51 full time equivalent base salary range (excludes super, leave loading and salary packaging)
Hours Per Week: 38
Requisition ID: REQ580653
Sydney Children's Hospitals Network is the largest paediatric health care entity in Australia. We care for thousands of children each year in our hospitals and in their homes — with one purpose in mind — to help young people live their healthiest lives.
Additional information
- An eligibility list may be created for future temporary full or part time vacancies.
What you'll be doing
The position is also responsible for, minute taking and assisting with the preparation of meeting papers, frontline triaging of complaints, the maintenance of related databases, and calendar management of the Network Head, office management, and administrative management of deceased patients.
Please note that throughout the recruitment process you will be assessed with the following:
- Excellent written and verbal communication skills including excellent interpersonal skills, being able to deal with difficult people and situations.
- Excellent understanding of and use of MS Office systems.
- Excellent organisational skills and demonstrated skills in office management including the ability to prioritise numerous and competing tasks, maintain accuracy and attention to detail.
- Demonstrated ability to work collaboratively and in a multidisciplinary team.
- The ability to be able to triage and manage issues as they arise and a basic understanding of complaints management.
- Knowledge and understanding of Clinical Governance issues.
- Medical terminology experience.
- Able to demonstrate behaviours that reinforce the CORE Values of our organisation; Collaboration, Openness, Respect and Empowerment, including qualities such as integrity, warmth, friendliness and enthusiasm
As part of your application please address the following targeted questions:
- What do you see as the key competencies needed in this role? Tell us about your background and how you have gone about developing these competencies.
- Confidentiality plays an important role in any Hospital and this role handles quite a lot of sensitive patient/ staff information. What steps would you include in your day-to-day practices to ensure that confidentiality is appropriately protected?
- What is your understanding of the complaints management process within a clinical governance framework? Specifically, how do you see the role of administration officer in ensuring complaints are handled effectively, and what steps would you take to support the complainant and staff?
SCHN is an Equal Opportunity Employer that values diversity - we acknowledge the vibrancy that a diverse workforce brings to enhance both our workplace culture and our service delivery to children, young people and their families and carers. We encourage all suitably qualified applicants to apply. If you identify as an Indigenous Australian or as a person with a disability, please contact us if you would like some more information about our recruitment process.
Aboriginal and Torres Strait Islander people are encouraged to apply. We recognise the value of Aboriginal staff providing health care to Aboriginal children and families that access the services we provide at the Sydney Children’s Hospitals Network. Aboriginal job applicants are encouraged to visit the NSW Health Aboriginal Recruitment tool, Stepping Up to assist in preparing your application.
NSWHealth is committed to child safety in line with the Child Safe Standards. SCHN is committed to maintaining a child safe culture that upholds the rights of children and young people. We strive to ensure children and young people feel safe, supported, and are included in their care. Existing staff of SCHN and those seeking employment are required to prioritise the safety, welfare and wellbeing of children and young people in their care and take action to keep them safe from harm and abuse.
Applicants holding visas with working rights may be considered for temporary appointment (up to the expiry date of their visa) where no suitable local applicant is identified.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Christina Ceely on chrissy.ceely@health.nsw.gov.au
If you are Aboriginal or Torres Strait islander wishing to apply for this role and want to speak with an Aboriginal person/representative from the Sydney Children’s Hospital Network please contact Wayne Dargan on wayne.dargan@health.nsw.gov.au
For technical support please contact the customer services team on 1300 679 367 and select option 3.
Applications Close: 14/06/2025
