Service Centre Team Leader
Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 4
Remuneration: $75,176.80 - $76,897.65 per annum plus superannuation
Hours Per Week: 38
Requisition ID: REQ665815
Location: Royal North Shore Hospital
Applications Close: 15 June 2026 - 11:59pm
About the opportunity
Lead, support, and deliver exceptional service centre operations as a Service Centre Team Leader with NSW Health Pathology. The Team Leader oversees a small team of administrative officers responsible for delivering results via telephone to patients and health professionals, ensuring timely, accurate, and professional communication.
What you'll be doing
The Service Centre Team Leader is responsible for undertaking supervisory and higher-level administrative tasks for a small group of administrative staff in the Post-Analytical space. Working closely with the Client Relationship Consultant, the role is also responsible for ensuring that complaints and other requests are managed appropriately and to suggest and helping implement projects that lead to continuous improvement
What we can offer you
- Financial Benefits - Generous salary packaging options and other fringe benefits
- Work-life balance - Up to 12 additional days off per year in addition to Annual Leave
- Professional growth - Learning and development opportunities, including in-house training with RTO My Health Learning
- Health & wellbeing - Fitness Passport gym discounts and Employee Assistance Program (EAP) for staff and families.
Interested in joining Australia’s largest public pathology service? Apply now by addressing the following questions:
- Proven computer literacy and strong keyboard skills with speed and accuracy, including use of digital transcription equipment.
- Proven experience working in a high workload and pressure area with successful track records to provide best performance as well as knowledge of clinical and corporate applications and work practices, and their relationship to other health care processes.
- Demonstrated ability and initiative to work both as part of a team and independently, supporting your team members and management, with sound knowledge of administrative procedures in health setting.
- Demonstrated strong customer focus and commitment to providing exceptional services to all clients (internal and external to the organistion).
- Excellent interpersonal and communication skills including strong written and verbal English and be capable of professionally liaising and working with stakeholders across all levels of the organisation using different modes of communication in a technical and business context.
Information For Applicants
- NSW Health Pathology is an equal opportunity employer committed to an inclusive workplace. We value, and welcome all suitably qualified applicants regardless of age, background, disability, sexual orientation or gender identity.
- NSW Health Pathology is committed to providing accessibility and reasonable accommodations and ensuring our recruitment process is flexible, inclusive, and free from barriers, promoting equal opportunities for all to succeed. Please reach out if you need adjustments.
- NSW Health Pathology is committed to growing the Aboriginal workforce in public health. For Aboriginal candidates, support is available through the Stepping Up website
You must have valid working rights in Australia for the duration of the appointment to be eligible to apply.
All workers must meet NSW Health’s vaccination and screening requirements before starting employment. See PD2024_15 for more detail. The preferred candidate may be required to undergo a functional assessment prior to appointment.
An eligibility list may be created for similar vacancies in the future.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Katie Adams at Katie.Adams@health.nsw.gov.au
To learn more about NSWHP please visit “Life at NSW Health Pathology” or connect with us on LinkedIn!
