Registered Nurse - Virtual Care

Discover a role that takes your nursing expertise beyond the bedside and into a modern virtual care environment shaping the future of healthcare in NSW.

Employment Type: Permanent Full Time and Part Time (hours averaged over a 9 week period)
Position Classification: Registered Nurse
Salary Range: Up to $104,336 per annum + 12% super and benefits
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park
Closing Date: 11:59 PM on 14 June 2026

Please note: This is a rolling advertisement. If you have previously submitted an application, you are not required to re-apply.
 

As a Registered Nurse Triage Clinician with the NSW Ambulance Virtual Clinical Care Centre (VCCC), you will:

• Support patients who call 000 by conducting a secondary triage in a 24/7 service that delivers innovative, patient-centred virtual care (telehealth) across NSW
• Help patients navigate their health needs to the most appropriate care pathway
• Be part of a supportive and collaborative team environment of multidisciplinary healthcare professionals
• Collaborate with NSW Ambulance teams to escalate care, notify Control Centres and ensure resources are dispatched when needed.
• Work from a purpose-built state-of-the-art environment at NSW Ambulance, State Operations Centre in Sydney Olympic Park.

What we Offer

• Flexibility and work life balance – full and part time roles are available across 24/7 rosters.
• A modern workspace including access to a gym, staff health and wellbeing programs and on-site café. On-site parking available.
• Enjoy a role with virtual patient contact - ideal for RNs with a strong clinical background looking for a different pace.
• Clinically stimulating – use your advanced assessment skills to triage, problem-solve and determine the best care pathway for patients across NSW.
• Grow your professional and clinical experience – exposure to the healthcare system across NSW.
• Generous salary packaging options to help you increase your take home pay.

Essential Criteria

• Holds current AHPRA registration as a Registered Nurse.
• Demonstrated recent acute care clinical experience, equivalent to:
   * a minimum of five years full time experience (or part time equivalent) in an acute care setting; or
   * a minimum of three years full time experience incorporating emergency triage, together with a relevant postgraduate qualification.
• Demonstrates strong evidence-based practice, critical thinking and a commitment to quality improvement.
• Works effectively within a multidisciplinary team and understands the complexities of delivering nursing care in a dynamic setting.
• Actively pursues ongoing professional development and is committed to maintaining and improving clinical competence.
• Communicates with clarity and confidence, using strong interpersonal, written, verbal and IT skills to liaise with diverse stakeholders.

Training and Start Dates

• Comprehensive training will begin on your first day of employment, aligned with the available start dates.
• A three-week full-time induction program (Monday to Friday) is provided as part of onboarding.
• After completing the induction, you will transition into a 24/7 rotating roster (full or part-time).

How to Apply

Please respond to the below two questions (max 4000 characters including spaces) and submit this with your CV and other required information.

• Question 1: Describe a time you have triaged or cared for a patient whose care needs you feel could have been effectively managed in the community without an emergency presentation. Discuss your clinical reasoning behind this including identification and mitigation of any risks.
• Question 2: Describe a time where you have had to formulate and communicate an adherence or health plan to a patient where a communication barrier existed. How did you manage this? What protocols or tools have you used to assess risk levels in circumstances like these?

Additional Information
 

• Please refer to the role description for further information
• NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
• Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
• All workers must meet NSW Health’s vaccination and screening requirements before starting employment. See PD2024_15  for more detail.
• Eligibility lists and talent pools may be created and used to fill temporary or permanent vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
• Any AI‑assisted content should still reflect your own capability; candidates may be asked to discuss or demonstrate examples during interview.
   

Conditions

• There is no entitlement to Transferred Employees Benefit (TEB) or travel allowance associated with this opportunity.
• No NSW Ambulance accommodation is provided.
• Employees currently undertaking an Extended Care Paramedic or Intensive Care Paramedic consolidation periods are eligible to apply however will need to complete all training and return of service obligations before accepting any relief/acting opportunities.
• Employees currently undertaking a Special Operations Team (SOT) consolidation period are not eligible to apply for positions other than SOT positions. This includes positions offered via merit selection, transfer lists or later transfer mechanism, expressions of interest or secondments.
• If you are currently a Paramedic or in a role that is covered by the NSW Ambulance Income Protection and Death Benefits (State) Award 2017 you may not be covered by the NSW Ambulance Death and Income Protection Benefits (State) Award and/or Ambulance Officers Insurance, please ensure that you have sought advice prior to applying and or accepting this position. Should you return to your substantive position, your eligibility for cover under NSW Ambulance Death and Income Protection Benefits (State) Award and/or Ambulance Officer Insurance will be re-instated accordingly. For further information please contact Paramedic Insurance via AMBULANCE-ParamedicInsurance@health.nsw.gov.au

Contact Information

• Please contact Alex Mackay on alex.mackay@health.nsw.gov.au if you have any questions about this role.

• NSW Ambulance is committed to achieving a diverse workforce and strongly encourages applications from women, Aboriginal peoples, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality and people with a disability.
• If you are an Aboriginal Person and wish to obtain more information about applying for the role with NSW Ambulance, please contact our Aboriginal Workforce Engagement Coordinator via AMBULANCE-FirstNations@health.nsw.gov.au or visit Stepping Up. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health.  
• If you wish to discuss any adjustments to the recruitment process to present your best self, please contact AMBULANCE-Diversity@health.nsw.gov.au 

Child Safe Employment

NSW Ambulance is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

NSW Ambulance is committed to minimising and preventing the risk of unacceptable behaviours, ensuring bullying, discrimination, harassment and victimisation are identified as early as possible and responded to and effectively managed.  The consequences for employees who engage in inappropriate behaviour are serious and could result in the termination of a person’s employment.