Patient and Family Experience Administration Officer
Join a team committed to improving patient and family experience through clear communication and coordinated support.
Employment Type: Temporary Full Time until 20 August 2027 (with the possibility of ongoing employment)
Position Classification: Administration Officer Level 4
Remuneration: $1440.76 - $1473.74 per week
Hours Per Week: 38
Requisition ID: REQ659490
Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting, and rewarding work every day. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There is a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You will feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.
NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.
Where you'll be working
Patient and Family Experience Unit (PFEU), Royal North Shore Hospital
What you'll be doing
The Administration Officer will manage the provision of accurate, timely and efficient high level administrative and customer support to the department, to support the achievement of the department’s set goals.
People of Aboriginal and/or Torres Strait Islander background encouraged to apply.
Candidates will need to meet the following criteria:
- Consistently demonstrates behaviours that reinforce the CORE Values of our organisation; Collaboration, Openness, Respect and Empowerment. Demonstrates these behaviours with all stakeholders; colleagues, direct reports, as well as our patients and consumers, and those that care for them.
- Describe your experience coordinating and prioritising multiple enquiries, complaints or feedback within an administrative role in a busy service environment. Include the level of complexity involved.
- This position is subject to NSW Health employment requirements under the Health Employees Administrative Staff (State) Award. Please confirm that you are able to meet the essential requirements of the role, including appropriate use of electronic information systems (such as eMR, Content Manager, and IMS+), and compliance with NSW Health confidentiality obligations and Codes of Conduct.
- Describe a time you responded to a telephone call with a highly distressed person. What were your priorities, and how did you manage the situation?
- Effective communication skills, both verbal and written and the ability to deal confidently and courteously with people at all levels.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Catherine Osborn on catherine.osborn1@health.nsw.gov.au
The team enriching health in millions of ways every day.
Applications Close: 17 May 2026
