Statewide OHFFSS Coordinator
Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 4
Remuneration: $75,176.80 - $76,897.65 per annum plus Superannuation
Location: 1 Reserve Road, St Leonards NSW
Hours Per Week: 38 hours
Requisition ID: REQ633879
Closing Date: Wednesday 04 March (11:59pm) 2026
Join our Centre for Oral Health Strategy Team at Ministry of Health for an exciting permanent full-time, employment opportunity and be part of the team enriching health in millions of ways every day.
About us
Explore boundless potential in a dynamic environment that is continually evolving
Join a passionate team dedicated to innovation and creativity
While regular office presence is essential, we offer flexible work arrangements to support your needs.
To learn more about the Ministry and what benefits we offer, access our Employee Benefits Handbook.
About the role
With your knowledge, skills and experience, you play a pivotal role as the Statewide OHFFSS Coordinator for NSW. Oral Health Fee for Service Scheme (OHFFSS) provides outsourced dental care to the public across NSW. This is both an exciting as well as challenging role in liaising with a host of external stakeholders comprising of public and private oral health care organisations, as well as patients seeking dental services. The Statewide OHFFSS Coordinator provides first line of contact to patients and practitioners through the operation of a contact centre. The position resides within The Centre for Oral Health Strategy (COHS) Ministry of Health.
This is a permanent full-time position as an Administration Officer Level 4 starting salary from $75,176.80 - $76,897.65 plus Super, with a 38 hour work week.
What you’ll be doing
Manage and maintain up-to-date records, reports and database, ensure follow-up actions with internal and external stakeholders via email, meetings and phone
Assist the Senior Policy Analyst in developing an administrative support plan in successfully implementing the Scheme and associated schedule Fees
Provide consistent high quality customer service as the first point of contact via phone with patients, practitioners and Local Health Districts
Planning and organising the quarterly Contact Centre Managers Meetings and preparing the agenda for each meeting and workshop
Monitor compliance of participating dental practitioners and businesses with all mandatory requirements identified in the OHFFSS policy and procedures
About you:
We are seeking motivated and committed individuals who can support the work of NSW Health with:
A degree or extensive working experience within public health
Desirable experience working in a contact centre, customer service
Excellent communication skills both verbally and written
Good planning and organising skills, knowledgeable on policies
Proficient in Microsoft Office and comfortable using technology
How to apply
At The Ministry of Health, we want you to make the most of the opportunities you’ll get to grow your skills and your career, surrounded by authentic, smart people and leaders.
Please review the role description and submit your up-to-date resume (up to 5 pages) and cover letter (1-2 pages) AND
1) Explaining your interest and motivation in applying for this role and highlighting your relevant skills OR
2) Demonstrate your ability by attaching a response to the two target questions below.
Optional: Target Questions (1-2 pages)
1. Describe your knowledge, skills and experience that are relevant to succeed in this position? How can you contribute to this role?
2. What attracted you to apply for this position and how does it help in your career?
For role related queries or questions contact Vincent D’cruz at Vincent.Dcruz@health.nsw.gov.au and quote REQ633879
If you do require any adjustments to the recruitment process during the recruitment process, please contact Karen Kennedy on karen.kennedy8@health.nsw.gov.au
Closing Date: Wednesday 04 March (11:59pm) 2026
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
Our commitment to Diversity and Inclusion
At the Ministry of Health, we are committed to creating a diverse, inclusive and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.
If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply, please visit The Stepping Up Initiative.
To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold a valid visa with permission to work in Australia.
Additional information
This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
Please note the selection process will include a range of merit-based techniques to assist in determining your suitability for the role.
For more information about working at the NSW Health, please visit our career portal.
Applications Close: Wednesday 04 March (11:59pm) 2026
