Customer Support Officer
An exciting opportunity exists to join the Digital Health Services team as a Customer Support Officer. This role will bring together your technical experience in support of end user devices and applications as well as your outstanding customer service skills to support the Local Health District (LHD).
Employment Type: Permanent Full Time
Position Classification: Programmer
Remuneration: $1,408.97 - $1,909.50 per week
Hours Per Week: 38
Requisition ID: REQ525215
Who we are : We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.
NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.
Where you'll be working
Gosford or Wyong hospitals
What you'll be doing
The position of Customer Support Officer exists within the Digital Health Service (DHS) of the Northern Sydney (NS) and Central Coast (CC) Local Health Districts (LHD). This position is primarily based at a location either NSLHD or CCLHD however depending on the demand many be required to travel across all facilities.
NS & CC LHDs deliver healthcare services in a challenging operating environment, this role works closely with the Senior Customer Support Partner of each site (including community), working collaboratively to ensure that the needs of the organisation are met through timely customer service and education.
The Customer Support Officer is responsible for assisting customers by providing a timely, friendly and professional support service for all SARA tickets.
It is a responsibility of this position to participate in a (24/7) on call roster to provide support across the LHDs.
The position will be required to support all acute, subacute and community sites and may involve travel to various sites across NS and CC LHDs on an as needed basis.
People of Aboriginal and/or Torres Strait Islander background encouraged to apply.
Candidates will need to meet the following criteria:
- Well-developed written and verbal communication skills with ability to write reports and present findings, and exceptional customer service skills and a positive attitude with the ability to communicate effectively with a wide range of stakeholders.
- Experience in the provision of end user support, including PCs, peripheral, printers, videoconferencing and nominated audio-visual devices, mobile devices.
- Knowledge of ticket management systems and understanding of how these systems support workload management and improvements in customer service.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Sharlene Horner on Sharlene.Horner@health.nsw.gov.au
Applications Close: 29 October 2024
