Patient Support Officer - Targeted
Employment Type: Permanent Part Time
Position Classification: Administration Officer Level 2
Remuneration: $32.30 - $33.37 + 12% Super + Salary Packaging
Hours Per Week: 24
Requisition ID: REQ606531
Closing Date: Wednesday 8th October
Location: John Hunter Hospital | Awabakal Land
Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply, and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.
John Hunter Hospital is a leading healthcare and innovation hub serving the Hunter New England Local Health District. Our Surgical Services Department supports 15 operating theatres, 11 wards, and 14 specialty departments, delivering high-quality surgical care to patients across the region.
The Role:
Join our dynamic Day of Surgery Unit team, where you will play a vital role as the frontline point of contact for patients and visitors. This fast-paced environment requires exceptional customer service skills and the ability to work effectively within a multidisciplinary team.
Key Responsibilities:
Provide outstanding customer service as the primary point of contact via telephone, email, and in-person interactions, ensuring professionalism and courtesy at all times.
Deliver administrative support to the Same Day/Day of Surgery team, assisting with daily operations.
Build and maintain positive working relationships with staff at all levels to support team and organizational goals.
Adapt to shifting priorities and work both independently and collaboratively as needed.
Utilize electronic systems and computer software proficiently to complete tasks accurately and efficiently.
Prioritize workload effectively, maintaining a high degree of accuracy and accountability.
About You
Adaptable and comfortable managing shifting priorities in a fast-paced environment.
Able to work independently as well as collaboratively within a multidisciplinary team.
Proficient in electronic systems and computer software, ensuring accurate and efficient task completion.
Strong organisational skills with the ability to prioritise workload effectively.
Detail-oriented and responsible, maintaining high accuracy in all tasks.
Eager to engage in comprehensive induction and training programs, including face-to-face and online learning.
Motivated by continuous professional development and career growth opportunities within the organisation.
Benefits:
At Hunter New England Health, enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. You'll contribute to the team enriching health in millions of ways every day.
On top of this we also offer:
4 weeks annual leave (pro-rata for part time employees)
Paid parental leave (for eligible employees) - giving you the opportunity for true Worklife balance
Salary packaging options - up to $11,600 plus novated leasing
Fitness Passport for health and well-being - discounted gym options for you and your family
Employee Assistance Program (EAP) for staff and family members Opportunity to work and collaborate with a range of non-clinical and clinical professionals
Additional Information:
An eligibility list will be created for future permanent part time vacancies.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Isabella Pearsall on isabella.pearsall@health.nsw.gov.au
At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact Rebecca.Caldwell@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
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