Administration Officer - Targeted

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

Where you'll be working:

The John Hunter Hospital (JHH) Admissions Service is a fast-paced working environment made up of professional team members consisting of Theatre and Waiting List officers, Audit clerks, Bed Allocations, direct and day of surgery Admission clerks, Emergency Admissions and information desk staff.

About the role:

• This is a front-line customer service role.
• Duties include, patient/visitor enquiries, admissions, data quality reports, after hours key distribution, reconciliation of Medicare forms, organising patient/visitor transport for wards/clinics and scanning and reconciliation of daily admission paperwork.
• You will be supported by the JHH Admissions manager as well as the Team Leader and several other teams including within the Service including Admissions, Bed allocation, theatre allocation, Waiting list clerks and Co-ordinators.
• As a successful candidate, you will receive one on one training including online components for a period of time and then annually.

About You

• This role requires you to have the ability to liaise with patients and visitors as well as clinical and executive teams.
• To be successful you must display a high level of customer service and professionalism at all times whilst working in a fast-paced environment.
• You have excellent attention to detail and are able to work both independently and collaboratively within the team. Your ability to manage competing demands and be adaptable to changing priorities will be the key to your success.

Where you’ll be working: 

This is an opportunity to work for the largest employer in the region which services a population of more than 900,000 across the Hunter, New England, and Lower Mid North Coast areas. John Hunter Hospital is a Level 6, tertiary referral, major trauma and teaching hospital and is the largest hospital in the Hunter New England Local Health District. HNELHD has strong, innovative connections with the University of Newcastle and Hunter Medical Research Institute.

Benefits: 

•                     Collaborative team environment

•                     Ongoing training and support

•                     Paid parental leave (for eligible employees) - giving you the opportunity for true Work-Life balance

•                     4 weeks annual leave (pro-rata for part time employees)

•                     Salary packaging options - up to $11,600 plus novated leasing

•                     Fitness Passport for health and well-being - discounted gym options for you and your family

•                     Employee Assistance Program (EAP) for staff and their families

•                     Sustainable Healthcare: Together towards zero

•                     Opportunity to work and collaborate with a range of non-clinical and clinical professionals

Need more information?

 1) Click here for the Position Description

2) Find out more about applying for this position

For role related queries or questions contact Michelle Kirk on Michelle.Kirk@health.nsw.gov.au

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2 

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: http://bit.ly/HNEHealthSteppingUp. 

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact Rebecca.Caldwell@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.  
All NSW Health workers are required to have completed a primary course of a COVID-19 vaccine which has been approved or recognised by the Therapeutics Goods Administration (TGA). New applicants must have completed the vaccination course prior to commencement with NSW Health or provide an approved medical contraindication certificate (AIR Immunisation History Statement) certifying the worker cannot have any approved COVID-19 vaccines available in NSW.

Acceptable proof of COVID-19 vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement (IHS), or AIR COVID-19 Digital Certificate, or AIR COVID-19 and Influenza IHS. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.