Switch Receptionist

Join Maitland Hospital — where professionalism, teamwork and community come together.

Remuneration: $35.09 - $35.79 Per Hour + 12% Superannuation + Salary Packaging
Location: The Maitland Hospital
Employment Type:  Casual
Position Classification: Telephonist Level 3
Requisition ID: REQ596865
Applications Close: Sunday, 7th September 2025
 

About the Role

We’re looking for an Administration Officer to join our Switch / Reception Team at The Maitland Hospital. Though small in number, our team plays a pivotal role in ensuring patient access, care and support across the hospital.

In this dynamic role, you’ll be the first point of contact for patients and visitors, provide efficient telephony and administrative support, and deliver after-hours assistance across the Lower Hunter Sector. From secretarial support to live data management, every day will bring new challenges and opportunities to make a difference.

You’ll also be working in one of NSW’s most vibrant regional centres. Maitland offers the best of both worlds - historic charm and a thriving modern lifestyle. Within 30 minutes you can reach vineyards, beaches, an airport and Lake Macquarie, while locally you’ll find great cafes, culture and a welcoming community to be part of.
 

In this role, you’ll:

• Provide courteous, efficient telephony and front-of-house services.
• Deliver outstanding customer service to patients, visitors and staff.
• Assist with live data after hours, ensuring patients are in the right place at the right time.
• Provide administrative support to the Emergency Department and overnight support for Maitland, Kurri Kurri, Cessnock and Dungog facilities.

About You

You’re a motivated professional who thrives in a fast-paced, customer-focused environment. You can stay calm under pressure, make sound decisions during peak periods and enjoy working both independently and as part of a supportive team.

You must have:

• A passion for customer service and patient care.
• The ability to remain composed under high-pressure conditions.
• Strong teamwork skills, balanced with confidence working autonomously.
• Flexibility to work a variety of shifts, including nights, across a 7-day roster.

Why Join Maitland?

At The Maitland Hospital, we’re committed to supporting you from day one. Here’s what you can expect:

• A comprehensive orientation program (both face-to-face and online).
• Ongoing training via My Health Learning.
• Support from your Administration Manager and an experienced team.
• Access to professional development opportunities across the wider administrative network.
• This is more than just an admin role - it’s your chance to be a vital part of patient care in a supportive, community-focused hospital.
   

Need more information? 

  1) Click here for the Position Description 
  2) Find out more about applying for this position

For role related queries or questions contact Ian Bisby on Ian.Bisby@health.nsw.gov.au

Information for Applicants: 

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2 
 
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp 
 
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy. 

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23. 

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.  
 
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