Permanent Reliever - Targeted

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply, and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion. 

About The Role:

You will provide relief administrative support across various departments within the hospital and off-site locations in Newcastle, including the Pacific Clinic (Newcastle Sexual Health), Wards, Outpatient Services, Endoscopy, and Clinical Service Units.

Depending on the area you are assigned to, your daily responsibilities will involve a range of general administrative and clerical duties within a healthcare environment. Key tasks may include, but are not limited to:

• Patient Reception & Processing: Greet patients on arrival, complete electronic check-in procedures, update personal and insurance details, and manage check-out tasks such as follow-up appointments and payment processing.
• Patient & Family Support: Offer compassionate assistance to patients and their families. Address concerns, provide guidance, and help them navigate the healthcare system effectively.
• Medical Documentation & Typing: Transcribe clinical reports, letters, and notes accurately and confidentially as dictated by medical staff. Ensure timely completion and distribution of documentation.
• Front Desk & Reception Duties: Maintain a professional and welcoming reception environment. Manage patient flow, update waiting lists, and ensure compliance with privacy and infection control procedures.
• Administrative Support to Clinical Staff: Assist healthcare professionals with administrative tasks including retrieving patient records, preparing documents, entering data into electronic systems, and supporting clinical workflows.

About You: 

• Excellent verbal and written communication skills
• Strong attention to detail and accuracy
• Ability to prioritise tasks in a dynamic and fast-paced environment
• Commitment to delivering high-quality patient service
• Experience with electronic medical records (EMR) systems (desirable)
• A professional, compassionate, and adaptable approach to patient care

This is a dynamic role ideal for someone who enjoys variety and thrives in a patient-focused environment. Flexibility and a positive attitude are essential. Be prepared to be contacted at the last minute to attend another service that requires support.

Benefits: 

• At Hunter New England Health enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. Join the team enriching health in millions of ways every day:
• Training in hospital-specific systems and administrative processes with offsite support available.
• A supportive team environment that fosters learning and development regardless of the role they fill.
• Sustainable Healthcare: Together towards zero
• 4 weeks annual leave (pro-rata for part time employees)
• Salary packaging options - up to $11,600 plus novated leasing
• Fitness Passport for health and well-being - discounted gym options for you and your family

Employee Assistance Program (EAP) for staff and family members

Additional Information:

An eligibility list will be created for future full or part time vacancies.  

 Need more information?
 1) Click here for the Position Description
  2) Find out more about applying for this position
For role related queries or questions contact: Sonya Benson - Sonya.Benson@health.nsw.gov.au

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: http://bit.ly/HNEHealthSteppingUp.

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact Rebecca.Caldwell@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process. 

Information for Applicants: 

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2 

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp 

This is a Category B position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category B positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.