Outpatient Administration Officer - Targeted

Remuneration: $34.46 - $35.54 Per Hour + Superannuation + Salary Packaging
Location: The Maitland Hospital
Employment Type: Permanent Part Time
Position Classification: Administration Officer Level 3
Hours Per Week: 8
Requisition ID: REQ593430
Applications Close: Sunday, 17th August 2025

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion. 


About the Role

The Maitland Hospital is seeking a dedicated Administration Officer to join our dynamic and growing Outpatient Clinics team. In this role, you’ll support the smooth coordination of multiple specialist services, providing both patient-facing and behind-the-scenes administrative support to keep our clinics running efficiently.

You’ll be responsible for:

• Coordinating patient appointments and arrivals across various clinics
• Managing incoming referrals and waitlists
• Handling Medicare billing and reporting requirements
• Supporting referral management and call centre functions

• Typing clinical notes via dictaphone and assisting with general clerical duties

   

   

This role requires exceptional time management, a commitment to customer service, and the ability to operate across various platforms in a high-demand environment. It’s ideal for someone who enjoys a diverse workload and wants to make a meaningful impact within the hospital setting.

Where you’ll be working

You’ll be based at The Maitland Hospital’s Outpatient Clinics, a modern, state-of-the-art facility that services the fast-growing Maitland region. The hospital is known for its commitment to innovation, collaboration and high-quality care.

Our team is supportive, tight-knit, and passionate about what we do. We value initiative, problem-solving and professionalism, and you’ll find strong peer support from your colleagues and leadership team alike. Maitland itself is a thriving regional centre, offering a blend of heritage charm and modern living, with great cafes, access to the Hunter Valley, and a real sense of community.

What you’ll need to succeed

To thrive in this role, you will need:

• Proven experience in a healthcare or hospital administrative setting
• Familiarity with patient administration systems (e.g. iPM) is highly desirable
• Excellent customer service skills and a professional manner – you’ll be a key point of contact for patients
• High attention to detail and strong time management
• The ability to work independently while contributing to a team

You will also bring:

• Outpatient and waitlist experience
• Medicare billing knowledge
• Capability to manage referrals and coordinate reporting
• Flexibility to work rotating Wednesday shifts: 7:00am–3:30pm, 7:30am–4:00pm, or 8:00am–4:30pm

We will support you to thrive

At The Maitland Hospital, we are committed to your development. You’ll receive:

• A comprehensive orientation program (face-to-face and online)
• Ongoing training via My Health Learning
• Support from your experienced Administration Manager and peers

• Access to professional development across the broader administrative team

   

Additional Information

• An eligibility list will be created for future permanent part time and temporary part time vacancies. 
   

Need more information? 

  1) Click here for the Position Description 
  2) Find out more about applying for this position

For role related queries or questions contact Katie McFadyen on Katie.McFadyen@health.nsw.gov.au