Administration Officer - Targeted
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- Administration
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- REQ577894 Requisition #
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- 21 hours ago Post Date
Employment Type: Permanent Part Time or Casual
Remuneration: $34.46 - $35.54 Per Hour Plus 11.5% Super + Salary Packaging
Hours Per Week: 24
Requisition ID: REQ577894
Application Close: Sunday 15th June 2025
Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.
John Hunter Hospital is looking for an Administration Officer to join their team of administration staff in the busy Admissions Department. The Administration Officer is responsible for providing an efficient and effective administrative service within the unit and will be required to work across a 7-day rotating roster including weekends and public holidays. This role will be supported by the Administration Manager and the Preop NUM and will have access to My Health Learning.
About the opportunity:
As an admission clerk within the JHH Admissions Service you will provide high quality customer service and support to patients, families and staff you will be responsible for interviewing and providing informed financial consent to all admitted patients as well as adding patients to the inpatient and outpatient waiting lists.
- Providing consistent, high quality customer service as a person of first contact including, telephone, email enquiries and personal contact with clients
- Reception duties associated with the Admission Process, including interviewing of patients according to NSW Health Revenue and Best Practice Policy.
- Provision of appropriate training to new staff.
- Ensure all patients are classified appropriately as per DOH fees manual.
- Ensure appropriate paperwork including financial forms are signed and fully completed and accurate.
- Ensure completion and reconciliation of data according to NSW Health and HNEH policies and guidelines relevant to the waiting list and admission process.
- Completion of HIE inpatient errors.
- Ensure the follow up and recording of outstanding paperwork including financial documentation and request for admission.
- Relieve and assist in positions within the Admission Services as required. Prepare financial, data reports and correspondence as required
If this sounds like you, we’d LOVE to see you apply:
The successful applicant will be highly organised and have exceptional communication skills. You will be a great team player but also be able to work independently. You will have attention to detail and the ability to maintain a very high level of accuracy when working with a range of computer systems, processes, and data entry. The ideal candidate will be passionate about healthcare, be able to work as a team player in a very busy fast paced environment, have excellent communication and prioritisation skills.
Essential criteria:
- Previous administration, reception experience in a high-volume work environment.
- Ability to work a 24/7 roster including weekends and public holidays.
- Previous demonstrated extensive Customer Service skills
The role is supported by both the District Patient Services and Revenue Manager along with the John Hunter Admissions Manager the role also works directly with the Waiting List Team Leader and the Theatre allocation clerks, the applicant will be provided with training in all aspects of the role.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Michelle Kirk on Michelle.Kirk@health.nsw.gov.au
Information for Applicants:
Casual opportunities may be available for recommended applicants
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact Rebecca.Caldwell@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.
Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.
