Network Support Officer

Network Support Officer (Health Manager Level 1)  
 

• Permanent Full-time Opportunity | Chatswood, St Leonards, or Charlestown  
• In-office presence with hybrid flexibility for work-life balance
• Attractive salary, up to $116,824 + 12% Super + 17.5% annual leave loading
• Increase your take home pay with salary packaging, meal allowance, fitness passport and more
• Join the team enriching health in millions of ways every day through digital innovation

Applications Close: 11:59pm, 30 November 2025 

About Us – eHealth NSW

At eHealth NSW, we’re leading the digital transformation of Australia’s largest health system. As NSW Health’s digital centre of excellence, we design, build and support world-class ICT solutions that improve patient care across the state.  

Guided by a Cloud First Strategy, we’re harnessing digital technology to better patient care and deliver scalable, quality, patient-centred, digital healthcare. With your skills and experience, you can help enrich the lives of millions while developing your career within Australia’s largest health organisation—alongside passionate tech professionals, health partners and industry leaders building solutions that truly make a difference.

About the Opportunity 
We’re looking for a Network Support Officer to join our State-wide Network Service (SNS) team!  We’re looking for a proactive and highly organised Network Support Officer to support the delivery of critical network services across NSW Health. This role is essential in ensuring our statewide network operations run smoothly, reliably, and efficiently.  

Reporting to the SNS Group Manager, as Network Support Officer, you will provide coordination, administration, and operational support across a range of SNS functions. A key part of your responsibilities includes supporting HIRPN (Health Interior Radio Paging Network), a mission-critical paging system used by seven Local Health Districts to send urgent clinical alerts to medical teams during emergencies. You will work closely with HIRPN Committee members and internal stakeholders to ensure the system’s reliability and high performance when it matters most.

In this role, you will:

• Manage and maintain SNS operational and support contracts, ensuring full lifecycle oversight, transparent financial tracking, and smooth procurement processes.
• Administer and update SNS SharePoint and Microsoft Teams sites, keeping documentation structured, accessible, and up to date.
• Coordinate and submit on-call and overtime rosters, while supporting general administrative functions such as hardware inventory management and access provisioning.
• Support HIRPN operations, including acting as Committee Secretary, monitoring service performance, and ensuring SLA compliance for emergency paging services.
• Lead communication activities by preparing newsletters, reports, and updates for stakeholders and governance committees.

About You

This is a fantastic opportunity for a detail-driven, systems-savvy professional who wants to contribute to the reliability of technology that directly supports patient care and emergency response across NSW Health. You’ll join a supportive, collaborative, and purpose-driven team within a state-wide service environment, with opportunities to broaden your skills and make a meaningful impact.

We are looking for someone with:

• Demonstrated experience in providing high-quality administrative support, ideally within NSW Health or a comparable large, multi-site organisation.
• Exceptional organisational skills, with the ability to manage competing priorities and perform effectively in high-volume, fast-paced environments.
• Strong written and verbal communication skills, enabling clear stakeholder engagement, accurate documentation, and confident committee support.
• Sound understanding of financial and procurement processes, including expenditure approvals and tracking, preferably within government or public sector frameworks.
• A proactive, solutions-focused mindset, with the initiative to anticipate needs, resolve issues, and adapt to changing priorities.

Need more information?

• Position description
• Find out how we hire at eHealth NSW  
• Check out our diversity and inclusion commitment  
• Learn more about us at eHealth NSW

Working at eHealth

Our people are at the heart of who we are. We support our people with great benefits so they can enrich health in millions of ways every day:

• Flexible work options
• Professional growth and career development
• Allocated day off per month
• Salary packaging  
• Various health and wellbeing programs to support our team

How to apply

Share with us your cover letter and most up to date resume (up to 5 pages), highlighting your relevant skills and experience.  

We recognise that AI tools are increasingly being used to assist with resumes and applications. While we accept their use, we’re eager to see your personality and get to know the person behind the application!  

For further discussions around the role or recruitment process, including adjustments, please contact our Talent Advisor or Hiring Manager, Lina Toro and quote REQ622731.

We will review all applications after the closing date. If your application is successful, you may be invited to take part in additional assessments as part of the recruitment process.

Additional information

• This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.  
• To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
• If you currently reside outside NSW, please confirm in your application your willingness to relocate if successful.