NSW Quitline Operations Manager

NSW Quitline Operations Manager

Employment Type: Health Manager Level 4 – Full Time Exempt (Until May 2027)
Remuneration: $153,559.00 – $182,954.00 per annum, plus 12% superannuation
Hours Per Week: 38

Additional Benefits: Generous Flexible Working practices, access to Fitness Passport, Novated car leasing arrangement, and Salary sacrificing to Superannuation.

Location: 1 Reserve Road, St Leonards

Applications Close: Sunday, 26 July 2026 at 11:59PM
 

The Cancer Institute NSW is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, neurodiverse individuals, and people with disabilities to apply!  

Where you’ll be working

The Cancer Institute NSW is the NSW Government’s cancer control agency, established to lessen the impact of cancer across the state. 

Working at the Cancer Institute NSW means joining a team of committed and dedicated staff who are proud to be a part of the Institute’s purpose of overseeing and accelerating the effectiveness of cancer control in NSW. 

The Cancer Institute is a collaborative working environment that encourages diversity and inclusion in how we work and the way we work together. Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply.  Greater consideration will be given to suitable applicants, in order to improve access to employment and career opportunities (GSE Rule 26).

For your application to be considered

To submit your application, please provide:

• Your resume (maximum five pages)
• A covering letter addressing the Essential Requirements, as outlined in the Role Description
• A response to the Targeted Questions in your application

About the Opportunity

The NSW Quitline Operations Manager leads a team of diverse professionals responsible for the operations and of the NSW Quitline Service, including governance frameworks, quality service delivery and fostering a culture of innovation and accountability in an evolving landscape. You’ll have a good understanding of clinical service delivery and health systems, extensive experience in operations management, and demonstrated experience using technology for service delivery. A focus on continuous improvement and management of a team to ensure a high level of individual performance and effectiveness is achieved is a key component of the role.

Key capabilities for this role include effective communication and a commitment to customer service, as well as strong organisational skills, the ability to prioritise, solution-oriented problem solving and manage change. You will have demonstrated experience clinical leadership and behavioural change. 

Essential Requirements
 

• Tertiary qualifications in an appropriate discipline such as health or management and demonstrated relevant professional experience and training.
• Extensive experience in operations management and a sound understanding of clinical service delivery and health systems.
• Demonstrated high level verbal and interpersonal communication skills, and proven written skills with ability and experience to produce high quality documentation including briefs and report writing.
• Proven skills and experience in project and change management and the capacity to successfully manage a diverse range of internal/external stakeholders whilst dealing with competing priorities and delivering high quality outcomes within agreed deadlines.
• Confirmation of non-smoking/non-vaping status - The National Quitline Minimum Standards state to be eligible to support this service all Quitline staff are required to be non-smokers/vapers. A former smoker must have been quit for at least six months.

Pre-Screening Questions
 

1. Describe a time when you were required to engage and work collaboratively with a diverse group of internal and external stakeholders. What strategies did you use to engage each group, and how did you use your influencing skills to achieve the desired outcome?

2. Please outline your experience in managing a clinical service, including the development of strategic plans and quality and performance improvement development.

Need more information? 

• The Cancer Institute NSW assesses candidates in line with the NSW Public Sector Capability Framework, which describes the capabilities and behaviours required for roles across the NSW public sector. The specific capabilities for this role are outlined in the Position Description. Learn more: https://www.nsw.gov.au/nsw-government/public-sector-capability-framework
• Find out more aboutapplying for this position
• Learn more about Cancer Institute NSW

Additional Information 

• Applicants will be assessed against the essential criteria in the Position Description.

• NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs. 
• This is a temporary position and requires full working rights in Australia (e.g. Australian citizenship/ permanent resident).  If you currently hold a temporary visa that allows you to live and work in Australia, you may be eligible for employment opportunities in line with the conditions of your visa.

Contact People

Please contact the Hiring Manager, Kahren White on Kahren.White@health.nsw.gov.au if you have any questions about this role.

For Aboriginal candidates who would like to talk to the Aboriginal Workforce Consultant, please contact HSNSW-AboriginalCareers@health.nsw.gov.au. Support is also available through the Stepping Up website.

If interview adjustments are required, please contact HSNSW-PillarsPC@health.nsw.gov.au at the time the interview invitation is issued, or as soon as reasonably possible. Requests for adjustments will be considered in line with NSW Health requirements.