CCLHD - Administration Officer Level 3 - Paediatric Outpatient Unit , Wyong Hospital

Employment Type: Permanent Part Time
Position Classification: Administrative Officer Level 3
Remuneration: $34.46 to $35.54 per hour
Hours Per Week: 16
Location: Wyong
Requisition ID: REQ596944
Applications Close: Sunday 17 August 2025 at 11.59pm
 
Are you an empathetic and organised individual with a heart for helping children and families during vulnerable moments? Do you thrive in a busy, people-focused environment where every interaction makes a difference?

Central Coast Local Health District (CCLHD) are looking for a warm, compassionate, and professional Administrative Officer (Level 3) to join our dedicated Paediatric Outpatient team at Wyong Hospital.

About the Role

In this frontline position, you’ll be the welcoming face and reassuring voice for children and families visiting our outpatient unit. You’ll play a vital role in creating a calm, friendly, and supportive experience — often during times of uncertainty.

Your Key Responsibilities:

• Greeting and checking in patients and families
• Answering phone calls and handling enquiries with professionalism and empathy
• Managing appointment bookings and inbox communication
• Supporting clinical teams with smooth administrative processes
• Ensuring families feel informed, heard, and supported throughout their visit
  

Hours:

• Thursdays and Fridays: 8:00am – 4:30pm
• 16 hours per week (permanent part-time) 

For more information about this role, please view the Position Description 

About You

You have:

• Demonstrated customer service skills and experience.

• Demonstrated ability to work within a team environment

• Ability to exercise basic problem-solving skills using reference to established methods and procedures

• Demonstrated computer/data entry skills, specifically with MS office products in particular Microsoft Word, Excel, email, internet-based applications and databases.

Applicants must have current work rights in Australia or be a permanent resident or citizen. Unfortunately, we cannot consider applicants who do not meet this requirement.  

Benefits

• Work-Life Balance: Enjoy an accrued day off each month, 17.5% annual leave loading, and paid parental leave.

• Financial Benefits: Boost your take-home pay with salary packaging, save on car costs with novated leasing, and access relocation assistance.

• Health & Wellbeing: Stay active with discounted gym memberships (Fitness Passport), free flu vaccinations, telehealth support, and confidential Employee Assistance Program (EAP) counselling for you and your family. Plus, access discounted private health insurance.

• Career Growth: Advance your career with free professional development courses and secondment opportunities.
  

For more information, please visit Benefits at CCLHD 

Working for Central Coast Local Health District - NSW Health 

Central Coast Local Health District is committed to implementing the Child Safe Standards. 

Central Coast Local Health District is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
Aboriginal and Torres Strait Islander applicants can access support through the Stepping Up initiative, which provides guidance on the NSW Health recruitment process.
 
Vaccination Requirements 

All NSW Health workers are required to comply with the Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases Policy Directive (PD2024_015). This includes:

• Category A positions: Mandatory evidence of protection against specified infectious diseases, including annual influenza vaccination and tuberculosis assessment.

Applicants must provide appropriate evidence of compliance prior to commencement. For detailed information, please refer to the NSW Health Occupational Assessment, Screening and Vaccination Policy. 

NSW Health strongly recommends all workers stay up to date with COVID-19 vaccinations as per the Australian Technical Advisory Group on Immunisation guidelines. However, COVID-19 vaccination is not a condition of employment.
 
Additional Information
 
An Eligibility List (E-List) or talent pool may be created from this recruitment episode to assist in filling future permanent, temporary, or casual full-time and part-time positions. 

Need More Information?
 
For role-related queries, please contact Melissa Sant on:
Phone: 02 4394 8241 or 0448 848 166
Email: melissa.sant@health.nsw.gov.au
 
Click here to find out more about applying for this position.
 
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You are encouraged to complete applications on a weekday where Technical Support is available Monday to Friday 8.30am to 4.30pm by phoning ROB Help Desk on 1300 679 367.