CCLHD - Switchboard Operator

Employment Type:  Casual
Position Classification: Telephonist Level 2
Remuneration: $33.05 - $34.39 Per Hour
Hours Per Week: Up to 38
Location:  Gosford Hospital
Requisition ID: REQ578807
Applications Close:  Monday, 9 June 2025 at 11.59pm

Be the Voice Behind Trusted Care – Join the Switchboard Team at Central Coast Local Health District and help connect our community to better health.

About the Role

We’re seeking casual Switchboard Operators to join our team at Gosford Hospital.   In this critical role, you’ll support communications across all CCLHD sites, including hospitals and community health centres.

Key responsibilities include answering and directing calls, managing internal emergency communications, maintaining on-call rosters, overseeing district-wide paging services, and assisting at main reception and the hospital switchboard.

This 24/7 department requires staff who are reliable, well-spoken, and flexible to work across all shifts—including days, nights, weekends, and public holidays. You must be available for four weeks of initial full-time training and able to work various hours based on operational needs.

Experience in healthcare or familiarity with hospital procedures and terminology is highly regarded but not essential. This casual role supports permanent staff by covering planned and unplanned leave.

For more information about this role, please view the Position Description.

About You

• You have demonstrated ability to deliver exceptional customer service with a clear, courteous, and professional phone manner.
• You have excellent interpersonal and communication skills, with the ability to engage effectively with staff at all levels, both verbally and in writing.
• You have proven capacity to remain calm under pressure in a fast-paced environment, with strong problem-solving skills and adaptability to shifting priorities.

Applicants must have current work rights in Australia or be a permanent resident or citizen. Unfortunately, we cannot consider applicants who do not meet this requirement.  

Benefits 

• Health & Wellbeing – Stay active with discounted gym memberships (Fitness Passport), free flu vaccinations, telehealth support, and confidential Employee Assistance Program (EAP) counselling for you and your family. Plus, access discounted private health insurance.
• Career Growth – Advance your career with free professional development courses and other opportunities.

For more information, please visit Benefits at CCLHD

Working for Central Coast Local Health District - NSW Health

Central Coast Local Health District is committed to implementing the Child Safe Standards.

Central Coast Local Health District is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Aboriginal and Torres Strait Islander applicants can access support through the Stepping Up initiative, which provides guidance on the NSW Health recruitment process.

NSW Health strongly recommends all workers stay up to date with COVID-19 vaccinations as per the Australian Technical Advisory Group on Immunisation guidelines. However, COVID-19 vaccination is not a condition of employment.

Additional Information

An Eligibility List (E-List) or talent pool may be created from this recruitment episode to assist in filling future permanent, temporary, or casual full-time and part-time positions.

Need More Information?

For role-related queries, please contact Jennifer Burton
Phone:   4320 2016
Email:     jennifer.burton@health.nsw.gov.au

Click here to find out more about applying for this position.

You are encouraged to complete applications on a week day where Technical Support is available Monday to Friday 8.30am to 4.30pm by phoning ROB Help Desk on 1300 679 367.

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