Telephonist

✨ Provide exceptional customer support in a fast-paced environment
📞 Operate essential communication systems for two major hospitals
🏥 Be a key part of 24/7 patient care and hospital operations 

Take on a dynamic role where you will operate critical communication systems, support hospital teams and patients, and help maintain safe and effective services across Blacktown and Mount Druitt Hospitals.

Employment Type: Permanent Part Time
Position Classification: Telephonist Level 2
Remuneration: $34.37 - $35.77 per hour
Hours Per Week: 15
Location:  Blacktown & Mt Druitt Hospitals

Where you'll be working
As part of the Administrative Services team at Blacktown and Mount Druitt Hospitals, you’ll be joining a supportive workplace committed to providing efficient and compassionate service. This is an exciting opportunity to contribute to an essential service supporting clinical teams, patients and the wider community.

• Work across two major Western Sydney hospitals

• Support a large, diverse workforce and community

• Play a key role in hospital communication and emergency responses

• Be part of a professional, inclusive and teamwork-focused culture

• 24/7 roster offering varied, dynamic working days

What you'll be doing 
In this high-paced customer-focused role, you will operate the switchboard and paging systems that keep hospital communications running smoothly. You will provide professional, timely and courteous assistance while supporting critical hospital operations.

• Operate switchboards, paging systems and communication consoles

• Handle incoming calls, queries and transfers with excellent customer service

• Update and maintain staff rosters for after-hours and on-call coverage

• Perform administrative tasks including patient registrations and data updates

• Respond to emergencies following established hospital procedures

 Join Us

Be part of a team that helps maintain seamless communication to support high-quality patient care across Western Sydney Local Health District. Apply today and make a valuable contribution to the health of your community.

How to Apply 
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.   

Selection Criteria:

1. Proven experience in a high paced administrative role undertaking complex and multistep tasks, including the ability to prioritise tasks.

2. Experience in a customer service role demonstrating superior interpersonal & communication skills with a demonstrated ability to communicate effectively with patients, hospital teams and the general public

3. Proven ability to follow processes with a high attention to detail to ensure that tasks are completed without error in a high-quality timely manner

4. Ability to multitask and remain calm in high pressure, time sensitive situations

5. Demonstrated ability to maintain confidentiality

6. Ability to work flexibly and efficiently in a team with minimal supervision, escalating concerns appropriately to the switchboard supervisor

7. Willingness to work at both Blacktown & Mt Druitt Hospital Sites as required

Requisition ID:  REQ610460
Applications Close:  17th December 2025

Please be aware that due to the Christmas / New Year period, there may be a delay in the progress of your application.  The convenor of this position may not be in contact with you until the new year if you are successful in obtaining an interview.

Need more information ?

• Find out more about applying for this position.

• Review the detailed Position Description for insights into role requirements and criteria.

• Explore the selection process, employment checks, outcomes and notifications. 

• For inquiries about the role, contact Di Lyons on 0418893321