Claims and Notifications Officer

Claims and Notifications Officer 

• Drive accurate claims processing and wage management

• Contribute to safer workplaces across Western Sydney

• Use your expertise to support employees through injury recovery

Manage and streamline workers compensation claims, wage entitlements and injury notifications using your strong payroll, compliance and case management skills.

Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 6
Remuneration: $83,554.58 - $85,530.06 per annum
Hours Per Week: 38
Location: Cumberland Hospital

Where you'll be working 
Join the dedicated People & Culture team at Cumberland Hospital, part of Western Sydney Local Health District (WSLHD). You’ll be part of a supportive workplace that values accuracy, collaboration and continuous improvement in employee injury and claims management.

• Work within a respected, high‑performing Workers Compensation team

• Support a large, diverse health workforce across WSLHD

• Contribute to quality care by ensuring timely, compliant claims processing

• Engage with stakeholders across payroll, managers and external partners

• Be part of a culture that values integrity, compassion and accountability

What you'll be doing
As a key member of the Workers Compensation team, you will manage end‑to‑end processing of workers compensation claims and wage entitlements, ensuring compliance with ICARE, SIRA and TMF guidelines while providing accurate, timely support to injured employees.

• Process and manage workers compensation claims, documentation and wage payments from initiation to completion

• Notify workplace injuries to the insurer and TMF Claims Manager within legislative timeframes

• Maintain accurate payroll adjustments, medical certificate processing and wage reimbursement reconciliations

• Navigate multiple systems including Solv Injury Payroll Module, HealthRoster, StaffLink and external claims platforms

• Prepare reports, average weekly earnings calculations (PIAWE) and documentation to support compliance and litigation needs

Ready to make a real impact?
At NSW Health, you’ll be part of a workplace that cares deeply for its people. If you're passionate about accuracy, problem‑solving and supporting staff through their recovery journey, apply now and help us keep Western Sydney’s health workforce safely at work.

How to Apply
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.

1. Demonstrated experience in payroll, financial/analytical roles within a Workers Compensation environment.

2. Experience with the use of electronic rostering systems including Stafflink, , and Healthroster.

3. Demonstrated proficiency all Microsoft office applications along with electronic claims management systems (such as Solv Injury & Claims Manager systems).

4. Demonstrated capability to develop and analyse detailed wage related reports, including reimbursement schedules, reconciliation and adjustment audit reports.

5. Excellent verbal and written communication skills with the ability to handle challenges concerning weekly wages, legislative calculations and rosters of a technical nature with multiple stakeholders in a professional manner.

6. Demonstrated autonomous work ethic, with the ability to self-manage task deadlines, and proactively consult, review, problem solve and execute tasks

7. Demonstrated capacity to influence managers and coach and train them in order to enhance their efficiency in respect to roster and wage matters concerning their injured staff.

8. Demonstrated ability to maintain confidentiality and employee records appropriately.

Requisition ID: REQ630575
Applications Close: 26 January 2026

Need more information?

• Discover more about the application process.

• Review the detailed Position Description for insights into role requirements and criteria.  

• Explore the selection process, employment checks, outcomes and notifications.

• For inquiries about the role, contact Clemencia Hanna on Clemencia.Hanna@health.nsw.gov.au.