Desktop Support Officer

• Deliver frontline IT support across a major health network

• Work with diverse technologies across multiple sites

• Join a collaborative team driving digital health outcomes

Manage, support and troubleshoot end-user technology across healthcare environments, delivering reliable IT solutions that keep critical services running.

Employment Type: Permanent Full Time
Position Classification: Analyst
Remuneration: $97,502 – $113,707 per annum
Hours Per Week: 38
Location: Western Sydney Local Health District

Where you'll be working
You’ll be part of the Western Sydney Local Health District (WSLHD), supporting a large, dynamic healthcare network including Pathology West. Our team is committed to delivering high-quality digital and IT services that directly support patient care and operational excellence.

• Work across a geographically diverse health district

• Collaborative and supportive IT team environment

• Exposure to modern health ICT systems and technologies

• Opportunities to contribute to impactful healthcare projects

• Culture focused on service excellence and continuous improvement

What you'll be doing
In this role, you will provide responsive, high-quality desktop and end-user support across multiple sites, ensuring systems and devices operate effectively to support healthcare delivery.
 

• Deliver on-site and remote support for desktops, mobiles, printers and systems

• Troubleshoot and resolve complex incidents and service requests

• Manage ITSM queues and maintain high-quality ticket documentation

• Collaborate with internal teams and vendors to resolve issues efficiently

• Support projects and contribute to continuous improvement initiatives

   

Ready to make a difference?
Join a team where your skills directly support better health outcomes. Apply now and be part of a workforce that values collaboration, innovation and delivering exceptional care to our community.

 

How to Apply
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.
 

1. Excellent interpersonal, written and oral communication skills

2. Demonstrated superior analytical and technical problem solving and Incident management skills

3. Appropriate tertiary qualifications and/or Desktop support experience in a complex environment

4. Proven ability to perform well under pressure, manage conflicting priorities and meet deadlines

5. In depth knowledge of Microsoft operating systems (XP - 10), Active Directory, System Centre Configuration Manager, Application packaging and SCCM Application Deployment, and Exchange\Outlook

6. Up to date working knowledge of a wide range of computer technologies including desktop hardware and peripherals, Citrix XenApp, SOE management (including Image deployment).

7. Full Australian Class-C Driver License

Requisition ID: REQ658723
Applications Close: 6 May 2026

Need more information?
 

• Discover more about the application process.

• Review the detailed Position Description for insights into role requirements and criteria.  

• Explore the selection process, employment checks, outcomes and notifications.

• For inquiries about the role, contact Stanley Sebastian on 0437 804 907.