Administration Officer Level 3 | Permanent

💙 Make a difference in women's health every day
🏥 Permanent opportunity based at Westmead Hospital
🌟 Join a respected specialist healthcare team supporting patient care 

Manage patient services, coordinate healthcare administration and build positive experiences in a specialist breast cancer service.

Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 3
Remuneration: $73,915.11 - $76,218.80 per annum
Hours Per Week: 38
Location: Westmead Hospital

Where you'll be working
At Westmead Breast Cancer Institute (BCI), you'll become part of a highly respected specialist service dedicated to delivering exceptional patient-centred care across hospital and community settings. Located at Westmead Hospital, our team supports BreastScreen NSW Sydney West and other vital breast health programs, helping improve outcomes for women across Western Sydney and the Nepean Blue Mountains region.

Working alongside passionate healthcare professionals, you'll play a key role in creating a welcoming, supportive experience for patients while contributing to the smooth operation of a busy and rewarding service.

Why join us?

• Work within a leading specialist breast cancer and screening service

• Be part of a collaborative, supportive and purpose-driven team

• Enjoy a varied role combining patient-facing and administration responsibilities

• Build valuable healthcare administration experience across multiple services and locations

• Contribute to meaningful work that positively impacts the community every day

What you'll be doing 
As a Multi-Skilled Administration Officer Level 3, you will provide professional administrative support across a range of Westmead Breast Cancer Institute programs. This dynamic role combines front-line patient interaction with essential back-office administration, ensuring the delivery of efficient, high-quality healthcare services.

Key responsibilities include:

• Deliver exceptional customer service through reception, telephone, email and appointment coordination activities

• Manage patient administration processes, medical records and data entry while maintaining privacy and confidentiality requirements

• Support service operations through report preparation, meeting coordination, agenda and minute preparation, and documentation management

• Utilise Microsoft Office applications and healthcare information systems to maintain accurate records and support service delivery

• Collaborate with multidisciplinary teams across Western Sydney Local Health District to ensure efficient patient care and administrative excellence

Who we're looking for

We are seeking an experienced administration professional who thrives in a fast-paced healthcare environment and enjoys making a genuine difference in people's lives. You will bring strong customer service skills, excellent attention to detail and the ability to confidently manage competing priorities while supporting patients, families and clinical teams.

Experience in healthcare administration, medical reception, patient services, medical records management, Cerner Millennium, iPMS and Microsoft Office applications will be highly regarded.

Join Us and Make a Difference

At NSW Health, your work matters. Every day, you will help support better health outcomes for our community while developing your career within one of Australia's largest healthcare organisations. If you are looking for a rewarding permanent opportunity where your administration expertise directly contributes to patient care, we would love to hear from you.

Apply today and help us deliver outstanding care, healthier communities and a brighter future for Western Sydney, by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.

Selection Criteria:

1. Relevant qualifications in business administration and/or equivalent experience in similar office/administrative/customer service/reception roles within a healthcare setting.

2. Demonstrated high level and effective interpersonal skills, with good oral and written communication and the ability to confidently and courteously communicate with a wide range and variety of individuals and organisations both internally and externally.

3. Demonstrated high level customer service skills, with a proven commitment to providing high quality service and maintaining confidentiality and privacy.

4. Demonstrated good computer literacy with Microsoft office suite products such as Outlook, Word, Excel and PowerPoint and experience in the use of computer hardware, various electronic administration systems and databases, including proficiencies in Cerner Millennium & iPMS.

5. Demonstrated excellent administrative and organisation skills with strong accuracy and attention to detail.

6. Demonstrated good ability to plan, prioritise and organise a wide range of administrative tasks in a high volume work environment and display time management and problem solving skills to meet deadlines.

7. Demonstrated ability to be flexible and adaptable, use initiative and work effectively without supervision as well as in collaboration with other staff members contributing to a well-functioning team.

Requisition ID: REQ657621
Applications Close: 23^rd July 2026

 
Need more information? 

• Discover more about the application process. 

• Review the detailed Position Description for insights into role requirements and criteria.   

• Explore the selection process, employment checks, outcomes and notifications. 

• For inquiries about the role, contact Seena Nair Jayaraj on Seena.Jayaraj@health.nsw.gov.au