• Thrive in a fast-paced, high-performing admin role
• Work across top-tier dental hospitals in WSLHD
• Paid Allocated Day Off (ADO) every month, in addition to your annual leave (For fulltime staff)

Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 3
Remuneration: $68,338.79 - $70,468.72 per annum
Hours Per Week: 38
Location: Westmead / Mount Druitt

Where you'll be working
Western Sydney Local Health District (WSLHD) is responsible for providing primary and secondary health care for people living in the Auburn, Blacktown, and The Hills Shire, Cumberland and Parramatta Local Government Areas (LGAs) and tertiary care to residents of the Greater Western Region. We are committed to our vision of 'better health services for the people of western Sydney and beyond'. and to the delivery of health care or related services in line with our core values of collaboration, openness, respect, and empowerment.

What you'll be doing
This position will provide expert reception and administrative support across all clinical departments within WSLHD Oral Health Services. This position ensures optimal service delivery is achieved through effective customer service and clinic scheduling. The Patient Registration Clerk will also develop strong relationships with all relevant stakeholders including clinicians and consumers. Tasks include but are not limited to:
- Frontline Customer Service.
- Patient access and flow.
- Billing and Data Collection in participation of raising revenue.
- Patient Information and record management.
- Employ a mature interpersonal skill including negotiation.
- Display empathy, respect for confidentiality, conflict de-escalation, resolution, and assertiveness.
The Patient Registration Clerk will be required to provide efficient and effective administrative support within busy, complex, confidential, and sensitive environments.
The role encompasses the requirement for verbal communication skills with internal and external stakeholders, experience in the use of digital systems including the electronic medical record (eMR), the ability to produce high quality, accurate and timely responses in a high workload and time pressured environment, excellent time management, multi-tasking and organisational skills, the ability to work effectively in a team, and demonstrated adaptability.
WSLHD Oral Health Services is a major state-wide service, with facilities located across Westmead, Blacktown and Mount Druitt Hospitals. Patient Registration Clerks may be expected to work at different dental clinics, if required.

How to Apply 
Apply online by submitting your resume,  and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.

Selection Criteria

1. Qualifications in Health Administration and / or proven experience in providing high level administrative support for a complex clinical/corporate service.
2. Demonstrated experience of strong computer/data entry skills, specifically with electronic systems helping to schedule appointments, which includes rebooking, confirming, and rescheduling.
3. Advanced communication skills, including strong interpersonal skills to ensure optimal efficiency.
4. Proven capacity to self-organise and prioritise tasks to consistently meet deadlines with limited supervision.
5. Demonstrated ability to identify issues of relevance, sensitivity, and confidentiality, and knowing when to escalate matters of importance and/or urgency.
6. Proven commitment to the provision of quality customer service.

Requisition ID: REQ577380
Applications Close: 20th July 2025

Need more information? 

• Find out more about applying for this position.
• Review the detailed Position Description for insights into role requirements and criteria.    
• Explore the selection process, employment checks, outcomes and notifications.  
• For inquiries about the role, contact Vaidehi Nandodwala at vaidehidipen.nandodwala@health.nsw.gov.au.