Patient Experience Officer - Emergency Department

Employment Type: Permanent Part Time 
Position Classification: Administration Officer Level 5
Remuneration: $38.39 - $39.26 per hr (+ superannuation + salary packaging options) 
Location: Bathurst, NSW – Find out more
Hours Per Week: 16
Applications Close: 12 October 2025 – 11:59pm

Patient Experience Officer – Emergency Department
Bathurst Health Service

About the role
The Patient Experience Lead role is one that is customer focused and passionate about delivering a great customer experience every day and making a difference to patient outcomes.

This position is responsible for enhancing effective patient and carer communication, particularly between the patient, carer and clinical staff. The focus of the role is improving the experience for patients and carers located in the waiting room of the Emergency Department.

Bathurst Hospital is located 3 hours west of Sydney over the Blue Mountains. It is a University City, has good transport services throughout the city, buses, trains and airplanes with regular connections to Sydney then interstate. Large sporting complexes, great restaurants, recreational activities and facilities. Surgical Ward is a busy 15 bed (with capacity to surge to 22 beds), range of surgery performed including general, orthopaedics, gynaecology, some ENT and urology, major referral hospital within 45 minutes of facility. The hospital has an ED, Level 4 ICU, Level 4 maternity services, paediatrics services, medical unit with telemetry and palliative care beds, Rehabilitation unit onsite, and TACP beds, large inpatient and outpatient Allied Health support and expanding Ambulatory Care and HITH services. Educational support is available to staff, enthusiastic and supportive team on the ward, looking for interested and keen staff member to join our team.

Help transform the way we care for our community Generous salary packaging options and other fringe benefits Corporate wellbeing programs, including the Fitness Passport.

Contribute to the development of new ideas, including the identification of opportunities to improve the efficiency of work processes and implement change in the workplace.

Challenge yourself. Make an impact. Shape the future. Work at Western NSW Local health district.

To find out more about the role click to view the Position Description

A career with Western NSW means you can challenge yourself, make an impact and shape the future of rural health. To explore the benefits of a career in our Local Health District, visit the WNSWLHD website.