Telephonist (Lvl 1) - Bankstown-Lidcombe Hospital - Perm/Temp FT or PT/Casual
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- Administration
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- REQ638346 Requisition #
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- 7 hours ago Post Date
Requisition ID: REQ638346
Employment Type: Permanent Part Time/Temporary Full Time or Casual, up to 38 hours per week up until 2027
Remuneration: $29.83 - $33.67 per hour + 12% Superannuation + Salary Packaging
Location: Bankstown-Lidcombe Hospital
Applications close: 15/02/2026
Contact: Aishwarya Shivagurunathan - Clerical Manager & Switchboard Supervisor - Email aishwarya.shivagurunathan@health.nsw.gov.au or (02) 9722 8000
With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia.
Achieve Something Great
Stepping into the Switchboard Operator role at Bankstown Lidcombe Hospital offers the chance to contribute meaningfully to a service that keeps the entire hospital connected and functioning smoothly. Someone who excels in clear communication, remains composed under pressure, and values teamwork will thrive in this environment, ensuring every call, alert, and message reaches the right place at the right time. With full availability across a 24/7 roster, the right person will bring reliability, empathy, and a strong customer focus to a position that directly supports patient care and operational efficiency. This is an opportunity for an individual who takes pride in being a dependable link in a critical communication chain and who is motivated by work that genuinely supports the wellbeing of others.
Are You the Right Fit?
Someone who thrives in this position brings calm, clear communication to every interaction and remains steady when handling urgent or high‑volume situations. They understand the importance of accuracy and responsiveness, especially when managing emergency alerts or coordinating with clinical teams. Their flexibility allows them to adapt to a 24/7 rotating roster, and they approach each shift with reliability and a genuine commitment to supporting hospital operations. With a customer‑focused mindset and a collaborative approach, they contribute positively to the team environment while ensuring patients, staff, and external callers are connected efficiently and professionally.
Selection Criteria
To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.
1. Demonstrated ability to work a 24-hour, 7-day per week rotating roster, including weekends and public holidays.
2. Effective communication, interpersonal, and customer service skills, including liaising with staff and internal/external stakeholders via written, verbal, email, and telephone.
3. Capacity to work under broad supervision and manage a diverse range of tasks as an effective member of a team in a high-pressure, high-volume environment.
4. Ability to contribute positively to a supportive team culture, demonstrating initiative, judgment, and adaptability while fostering a collaborative and respectful work environment. How do you approach maintaining positivity and supporting your colleagues in a busy and high-stress environment?
If you’d like more details, we’re here to help.
Position Information
Applicants will be assessed against the criteria in the Position Description.
How to Apply
Read our application guide and tips for improving your application.
Diversity, Culture & Inclusion
We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact SWSLHD-EmploymentHub@health.nsw.gov.au
We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.
Aboriginal Workforce
For Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact SWSLHD-AboriginalWorkforce@health.nsw.gov.au. Support is also available through the Stepping Up website.
More Than Just a Job – Why Work With Us?
Financial Perks
12% superannuation
Salary packaging and novated leasing via Smart Salary
Annual leave with 17.5% leave loading (for full-time and part-time staff)
One extra day off each month for full-time employees
Work-Life Balance
Flexible work options, including hybrid and varied hours (depending on the role)
Paid maternity and parental leave
Generous leave options like long service and carers leave
Grow Your Career
Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.
Health & Wellbeing
Discounted gym membership through Fitness Passport
Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
Wellbeing programs that promote mental health, resilience, and balance
Additional Information
Temporary visa holders
May be considered if no suitable citizen or permanent resident is found.
Vaccination Requirements
All staff must meet NSW Health’s vaccination and screening requirements before starting.
Child Safe Employment
South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
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