Patient Reconciliation Officer (Administration Officer Lvl 4) - Temp FT
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- IT Support & Administration
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- REQ665195 Requisition #
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- 18 hours ago Post Date
Requisition ID: REQ665195
Employment Type: Temporary Full Time, 38 hours per week up until February 2028
Remuneration: $1,440.76 - $1,473.74 per week + 12% Superannuation + Salary Packaging + Flexible Working (subject to approval)
Location: SWSLHD Digital Health, Eastern Campus - Liverpool Hospital
Applications close: 14/06/2026
Contact: Sebastian Rao - A/ Patient Reconciliation Team Leader on 02 8778 7818 | Neil.Rao@health.nsw.gov.au
With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia.
Achieve Something Great
Join the collaborative eMR PAS and Reconciliation team within the South Western Sydney Local Health District to support safe, high-quality, and personalised care.
What you'll be doing:
- Maintain system accuracy: Join the eMR PAS and Reconciliation team to manage the daily maintenance of the electronic medical record (eMR) system.
- Resolve patient records: Identify and reconcile duplicate patient records to ensure vital clinical information, such as diagnostic results, is attached to the correct patient.
- Manage provider data: Add and update Medical Practitioner details to ensure all contact and provider information remains current and accurate.
- Collaborate across services: Work alongside Clinical Information Departments, medical staff, and administration teams to investigate data queries and support seamless patient administration.
Are You the Right Fit?
This role is ideal for someone who enjoys precision, teamwork, and supporting the smooth operation of complex systems.
You will bring to the role:
- Collaborative approach — enjoys working closely with colleagues and contributing to shared goals.
- Analytical mindset — comfortable interpreting data, spotting inconsistencies, and solving problems with precision.
- Tech‑literate and adaptable — confident using health software or digital processes.
- Hybrid work rhythm — available full‑time, Monday to Friday, with two days each week working from home.
Selection Criteria
To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.
- A key responsibility of this role is investigating and reconciling duplicate patient records. Please describe your experience with data entry or investigation, highlighting how you apply persistence and attention to detail to ensure data integrity.
- Can you describe a time you encountered an issue with a colleague or consumer in your previous experience. How did you handle the situation. What would you do if you were unable to achieve a resolution.
- How do you manage your time and prioritize your workload? Please share a specific example of a time when you had to self-manage multiple concurrent tasks and meet strict deadlines in a busy environment.
Please outline your experience using Windows applications (such as Outlook, Word, and Excel) in a professional setting. Additionally, detail any experience you have using electronic health systems, particularly patient administration systems like Epic or Cerner eMR.
If you’d like more details, we’re here to help.
Position Information
Applicants will be assessed against the criteria in the Position Description.
How to Apply
Read our application guide and tips for improving your application.
Diversity, Culture & Inclusion
We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact SWSLHDJobs@health.nsw.gov.au
We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.
Aboriginal Workforce
For Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact SWSLHD-AboriginalWorkforce@health.nsw.gov.au. Support is also available through the Stepping Up website.
More Than Just a Job – Why Work With Us?
Financial Perks
12% superannuation
Salary packaging and novated leasing via Smart Salary
Annual leave with 17.5% leave loading (for full-time and part-time staff)
One extra day off each month for full-time employees
Work-Life Balance
Flexible work options, including hybrid and varied hours (depending on the role)
Paid maternity and parental leave
Generous leave options like long service and carers leave
Grow Your Career
Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.
Health & Wellbeing
Discounted gym membership through Fitness Passport
Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
Wellbeing programs that promote mental health, resilience, and balance
Additional Information
Temporary visa holders
May be considered if no suitable citizen or permanent resident is found.
Vaccination Requirements
All staff must meet NSW Health’s vaccination and screening requirements before starting.
Child Safe Employment
South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
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