Administrative Officer (Admin Off Lvl 3) - Emergency Department - Perm PT, Casual
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- Administration
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- REQ657509 Requisition #
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- 1 day ago Post Date
Requisition ID: REQ657509
Employment Type: Permanent Part Time minimum 16 hours per week, Casual
Renumeration: $35.84 - $36.96 per hour + 12% Superannuation + Salary Packaging
Location: Bankstown-Lidcombe Hospital
Applications close: 17/05/2026
Contact: Aishwarya Shivagurunathan - A/ED Clerical Manager & Switchboard Supervisor on aishwarya.shivagurunathan@health.nsw.gov.au or on (02) 9722 8086
With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia.
Achieve Something Great
The Emergency Department at Bankstown-Lidcombe Hospital is seeking motivated and customer focused Administration Officers (Level 3) to join a fast paced and high demand clinical environment. This role is pivotal in supporting the day to day operations of the Emergency Department and contributes directly to patient safety, patient experience, and the smooth flow of care.
The Administration Officer provides frontline administrative support, including patient registration, data entry, managing enquiries, and supporting clinical staff in a busy and often unpredictable setting. The role requires the ability to manage multiple tasks simultaneously, respond calmly to changing priorities, and maintain a high level of accuracy and attention to detail at all times.
A strong customer service focus is essential. This position involves regular interaction with patients, families, clinical teams, and other hospital departments, often during stressful or emotionally charged situations. The ideal candidate will be genuine, professional, empathetic, and confident in communicating clearly and respectfully with people from diverse backgrounds.
The Emergency Department operates 24 hours a day, seven days a week. Administration Officers must have flexibility to work across a rotating roster including mornings, afternoons, nights, weekends, and public holidays. This role suits individuals who thrive in a team environment, work well under pressure, and take pride in delivering high quality administrative and customer service support in a clinical setting.
Are You the Right Fit?
An organised, service‑focused professional who delivers exceptional first‑contact support and keeps operations running smoothly.
- Strong customer service focus with the ability to engage respectfully and professionally with patients, families, and staff in a high-pressure environment
- Excellent communication and interpersonal skills, including active listening and the ability to follow directions and respond to feedback appropriately
- High level of attention to detail, particularly when managing patient information and data entry requirements
- Demonstrated ability to manage multiple tasks and prioritise effectively in a fast paced and unpredictable clinical setting
- Professional, empathetic, and calm approach, with a good bedside manner when interacting with patients in sensitive situation
- Willingness to learn, take initiative, and contribute positively to the team, including going above and beyond to support operational needs
- Willingness to learn, take initiative, and contribute positively to the team, including going above and beyond to support operational needs
- Ability to work both independently and collaboratively within a team environment
- Flexibility to work across a 24/7 rotating roster, including mornings, afternoons, nights, weekends, and public holidays
Selection Criteria
Please elaborate on how your skills and experience align with the role requirements, and highlight what you will bring to add value to the Emergency Department Administration team.
How do you prioritise and manage multiple administrative tasks while ensuring accuracy and timeliness in a fast paced healthcare environment? Can you provide an example of a situation where your organisational skills were instrumental in handling diverse administrative responsibilities effectively?
- Could you describe your proficiency in utilising computer systems and processes accurately, while maintaining quality service outcomes both independently and within a team?
Demonstrated excellent, verbal, written, communication and interpersonal skills and the ability to function as a part of a team.
If you’d like more details, we’re here to help.
Position Information
Applicants will be assessed against the criteria in the Position Description.
How to Apply
Read our application guide and tips for improving your application.
Diversity, Culture & Inclusion
We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact SWSLHD-EmploymentHub@health.nsw.gov.au
We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.
Aboriginal Workforce
For Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact SWSLHD-AboriginalWorkforce@health.nsw.gov.au. Support is also available through the Stepping Up website.
More Than Just a Job – Why Work With Us?
Financial Perks
12% superannuation
Salary packaging and novated leasing via Smart Salary
Annual leave with 17.5% leave loading (for full-time and part-time staff)
One extra day off each month for full-time employees
Work-Life Balance
Flexible work options, including hybrid and varied hours (depending on the role)
Paid maternity and parental leave
Generous leave options like long service and carers leave
Grow Your Career
Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.
Health & Wellbeing
Discounted gym membership through Fitness Passport
Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
Wellbeing programs that promote mental health, resilience, and balance
Additional Information
Temporary visa holders
May be considered if no suitable citizen or permanent resident is found.
Vaccination Requirements
All staff must meet NSW Health’s vaccination and screening requirements before starting.
Child Safe Employment
South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
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