Patient Experience Officer - Emergency Department - Admin Officer Level 5 - Bega
- 📁
- Administration
- 📅
- REQ646043 Requisition #
- 📅
- Mar 10, 2026 Post Date
Selection Criteria
Demonstrated customer-focused service delivery skills and the ability to sensitively respond to a range of queries.
- Demonstrated resilience, flexibility and initiative when dealing with patients/clients/family members in a clinical setting.
- Excellent interpersonal skills and teamwork, particularly the ability to interact well with all ED and multi-disciplinary hospital staff.
- Demonstrated ability to work independently with minimal supervision.
- Demonstrated knowledge and experience in computer and health-based systems.
- Evidence of well-developed consultation and negotiation skills are necessary.
- Demonstrated ability to show initiative, organisational and problem-solving skills.
- Evidence of a current unrestricted driver's licence and the ability to maintain. Ability and willingness to drive/travel as the role requires. This may involve driving long distances and overnight stays.
We look forward to learning more about you and what you can bring to our team
Information for applicants
Southern NSW Local Health District is committed to closing the gap in health outcomes for Aboriginal and Torres Strait Islander peoples. As part of this commitment, the Stepping Up website has been developed to support Aboriginal and Torres Strait Islander job applicants through the NSW Health recruitment process. The site provides guidance, resources, and tools to help applicants confidently apply for roles and build meaningful careers in health.
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
Southern NSW Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
At Southern NSW Local Health District, we’re proud to be an equal opportunity employer. We are committed to fostering a workplace where diversity is celebrated, inclusion is part of everyday practice, and our people are supported to succeed. We encourage applications from Aboriginal and/or Torres Strait Islander people, people with disability, LGBTIQ+ people, and others who bring diverse experiences and perspectives to our workforce. For more information, click here
If you require any accommodations or adjustments to the recruitment process, please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact Estelle.Roberts1@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.
To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. For more information, please see www.immi.gov.au
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Terence Joe on 02 6150 7363 or terence.joe@health.nsw.gov.au
Follow us on social media: Facebook, Instagram, LinkedIn and You Tube
