Telephonist (Level 2)
Employment Type: Permanent Full Time; 38 hours per week
Position Classification: Telephonist Level 2
Remuneration: $70,881 - $73,766 per annum + Superannuation
Location: Royal Prince Alfred Hospital
Requisition ID: REQ674103
About the Role
Royal Prince Alfred is the principal teaching hospital of the University of Sydney and offers speciality services from its main campus as well as from Institute of Rheumatology and Orthopaedics, Chris O’Brien Lifehouse and Dame Edith Walker Hospitals. RPAH is one of Australia's leading hospitals, providing an extensive range of diagnostic and treatment services. Its specialities include cardiology, obstetrics and gynaecology, cancer, respiratory medicine, neurology, liver and kidney transplants.
The primary purpose of this role is to provide a high-quality communication and support service at a major hospital site. The successful applicant will manage incoming and outgoing calls, perform emergency paging for critical response teams such as cardiac arrest and trauma groups, undertake routine clerical duties, and deliver an efficient, timely, and courteous service to patients, visitors, members of the public, and staff.
For more information, please view the Position Description.
Ideal Candidate
- Proven ability to work effectively within a 24/7 rotating roster, with a flexible approach to changing operational needs.
- Experience providing professional and courteous customer service in a high-volume environment, with the ability to communicate clearly and remain calm in all circumstances.
Benefits and Perks!
Monthly Accrued Day Off (ADO) for full-time employees, plus an additional public holiday during the Christmas period to enjoy with family and friends.
Paid Parental Leave and Annual Leave Loading.
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Access ongoing professional development opportunities through Sydney Education, including free courses, qualifications, and coaching programs.
Free Employee Assistance Program (EAP) services available for employees and their immediate families.
Complimentary annual influenza vaccination.
Enjoy discounted Fitness Passport membership and access to free telehealth nutrition and wellness support from qualified professionals.
For more information about other benefits, please visit SLHD Benefit.
This recruitment may be used to create a talent pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
Working for Sydney Local Health District - NSW Health
SLHD is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all internal and externally advertised positions. If you require assistance, please advise the contact person at the time of your application.
Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health. For more information, please visit: https://www.steppingup.health.nsw.gov.au/
Sydney Local Health District is committed to implementing the Child Safe Standards.
For more information about SLHD, please visit ‘Working With Us’
To further connect with us, check us out on LinkedIn.
For enquiries, please contact Krissy Woodward via email at Kristen.Woodward1@health.nsw.gov.au
Join the team enriching health in millions of ways every day, apply now!
Applications Close: 25 October 2026
For Applicant Support and Information, visit ‘Applicant Information’
