ICT Change Enablement Manager
Employment Type: Permanent Full Time
Position Classification: Health Mgr Lvl 3
Remuneration: $132,236.00 - $150,222.00 per annum plus superannuation
Hours Per Week: 38
Requisition ID: REQ641088
Location: Corporate Office, Newcastle
Applications Close: 09 March 2026 - 11:59pm
About the Opportunity
Lead the change that powers digital transformation.
At NSW Health Pathology, we deliver vital diagnostic services that support patient care and public health across NSW. Join a collaborative, purpose-driven organisation where innovation, safety and service excellence are at the heart of everything we do and where your expertise contributes to better health outcomes for communities statewide.
As the ICT Change Enablement Manager, you will lead the end-to-end ICT change process, ensuring changes are assessed, approved and implemented in a controlled, risk-aware manner. You will chair Change Advisory Board (CAB) meetings, provide expert advice on risk and impact, and work closely with ICT and business stakeholders to minimise disruption.
You will also drive continuous improvement in change governance, monitor performance and compliance, and foster a culture of disciplined, high-quality change management that balances innovation with operational stability.
What you'll be doing
Develop and maintain a NSWHP IT Change Management Policy and represent same when audited. Reduce risks of services being disrupted by leading, best practice aligned, procedures that ensure controlled and carefully managed IT change activity.
What we can offer you
Financial Benefits - Generous salary packaging options and other fringe benefits
Work-life balance - Up to 12 additional days off per year in addition to Annual Leave (for full-time employees)
Professional growth - Learning and development opportunities, including in-house training with RTO My Health Learning
Health & wellbeing - Fitness Passport gym discounts and Employee Assistance Program (EAP) for staff and families.
Interested in joining Australia’s largest public pathology service? Apply now by addressing the following questions:
- Demonstrated experience and knowledge in leading large scale IT change processes in alignment with ITIL (Service Management best practice).
- Proven experience as an effective leader and team player with exceptional customer service skills with the ability to work with and lead others.
- Demonstrated exceptional communication skills both written and verbal, with the ability to give presentations, engage clinicians, develop process training documents, negotiate changes under pressure, and liaise effectively with internal and external stakeholders
- Demonstrated superior organisational skills and experience working in a high volume and demanding professional environment with a capacity to prioritise, multi-task, achieve business goals, perform, and always work with a customer focused approach
- Demonstrated experience using a range of tools and technology to support the delivery of ITSM change Management objectives
- Experience with leading and responding to Change Management audits, process and policy questions from executives, and other matters as they relate to ensuring or assuring good Governance
Information For Applicants
NSW Health Pathology is an equal opportunity employer committed to an inclusive workplace. We value, and welcome all suitably qualified applicants regardless of age, background, disability, sexual orientation or gender identity.
NSW Health Pathology is committed to providing accessibility and reasonable accommodations and ensuring our recruitment process is flexible, inclusive, and free from barriers, promoting equal opportunities for all to succeed. Please reach out if you need adjustments.
NSW Health Pathology is committed to growing the Aboriginal workforce in public health. For Aboriginal candidates, support is available through the Stepping Up website
You must have valid working rights in Australia for the duration of the appointment to be eligible to apply.
All workers must meet NSW Health’s vaccination and screening requirements before starting employment. See PD2024_15 for more detail. The preferred candidate may be required to undergo a functional assessment prior to appointment.
An eligibility list may be created for similar vacancies in the future.
We encourage applicants to submit responses that reflect their own experiences and perspectives. Please note that applications that appear to be generated by AI tools or copied from external sources may not be considered.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Katie Rutkowski on Katie.Rutkowski@health.nsw.gov.au
To learn more about NSWHP please visit “Life at NSW Health Pathology” or connect with us on LinkedIn!
