Team Leader Absence Coordination Line

Employment Type: Permanent Full-Time, 38 hours per week
Position Classification: Administration Officer Grade 2
Remuneration: $88,038 per annum to $90,385 per annum + super and benefits
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park
Closing Date: 27 March 2025

ABOUT NSW AMBULANCE

NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment. 

Hear what it’s like to work for NSW Ambulance

Around the Grounds

ABOUT THE ROLE

To effectively supervise the reception, documentation and progress of telephone and other calls relating to the management of the day of shift absences and the rostering of on road vacancies. Through active supervision effectively co-ordinate the provision of the day of shift roster for the current day and to provide direction and assistance to the Absence Coordination Line Officer and administrative support to the rostering, deployment and People Hub teams. The position involves reviewing and determining roster vacancies are managed in a timely manner. 

Roles are appointed on a permanent full time basis, working various shifts across a 24/7 rotating roster.

Please refer to the Role Description and Position Conditions and General Info for further information.

WHATS ON OFFER

Some of the benefits available when you join NSW Ambulance include:

• Competitive salary, leave support including annual, parental, carers and more
• Additional Public Holiday
• Opportunities for extra tax savings through salary packaging
• Novated leasing, lease a car and pay for all running costs out of your pre-taxed salary
• Staff Support Program with extensive free confidential and professional assistance for staff and their families
• Fitness passport, and medic-fit gyms at most locations with discounted gym membership that both you and your family can enjoy
• Health coaching service available to all staff providing individualised support
• Discounted private health insurance
• Career development and growth opportunities
• Accessible via Public Transport  

ABOUT YOU

We are looking for candidates with the below experience and capabilities:

• You have rostering experience where you can identify scheduling irregularities, plan for effective staff deployment and provide support to operational managers.
• Technical skills such as proficient use of call centre based programs, workforce management applications and Human Resource Information Systems.
• You have experience with shift management and task delegation in a fast paced, 24-hour workforce operation environment.
• You can demonstrate the ability to prioritise tasks and duties from a wide range of competing sources.

HOW TO APPLY

Please respond to the below two (2) pre-screening questions (max 4000 characters including spaces) and submit this with your CV and other required information.

Question 1: Provide an example of a piece of work or a project and describe how you organized your work or work area to ensure maximum efficiency.

Question 2: Outline the approach you have taken with your current team, to ensure that roles and responsibilities are clearly communicated.

To discuss the position and role description more before you formally apply, confidential enquiries can be made to Demetrius Kirisome via:

E: Demetrius.Kirisome@health.nsw.gov.au

P: 0472 775 971

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency. 

Click here for information about eligibility lists and Recruitment Pool use 

Click here for information on our Diversity and Inclusion Statement