Recruitment Officer (Talent Pool)

Recruitment at NSW Ambulance is about more than filling vacancies.

Employment Type: Temporary Full-time opportunities till June 2027 + talent pool creation to fill potential opportunities 
Salary Range: $86,242 - $88,385 per annum + super & benefits (Snr Admin Assist Gde 3) 
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park  
Closing Date: 11:59 PM, Sunday 1 November 2026

Why Join NSW Ambulance?

• We support work-life balance with flexible working arrangements  
• Salary packaging options to increase your take-home pay up to $9,000 + meal and entrainment options  
• Development opportunities across one of Australia’s largest public health system 
• Up to 12 Allocated Days Off (ADOs) for eligible employees in additional to your annual leave  
• Health and wellbeing benefits, including Fitness Passport for you and your family and confidential staff support services

About the opportunity

This isn't just your typical recruitment role. You’re are a part of the team that helps find the right people to support the delivery of ambulance services across NSW. 

As a Recruitment Officer with NSW Ambulance, you'll be involved in the end-to-end recruitment process, supporting the recruitment of people who help keep NSW Ambulance moving. You'll have the opportunity to work across a range of recruitment areas, including Control Centre, Corporate, Paramedic, Specialist and Clinical Leadership Recruitment, with exposure to everything from high-volume recruitment campaigns and assessment centres to specialist and corporate roles. You'll work closely with our recruitment team, hiring managers and candidates, providing support and practical advice throughout the recruitment process. You'll help stakeholders navigate recruitment requirements, coordinate recruitment activities and progress candidates, while ensuring our processes are fair, consistent and compliant with relevant NSW Health and NSW Ambulance requirements. Providing a great recruitment experience is important to us. Whether you're supporting a hiring manager or helping a candidate through the process, you'll play an important role in making recruitment clear, responsive and easy to navigate.

About you

We're looking for individuals who enjoys recruitment, working with people and providing great customer service. You'll have at least 12 months' recruitment experience including end-to-end recruitment and/or high-volume recruitment administration.

You'll also: 

• enjoy working with people and building positive relationships 
• be confident managing multiple recruitment activities and competing priorities 
• understand the importance of fair, transparent and merit-based recruitment 
• be comfortable interpreting and applying policies and recruitment requirements 
• have strong attention to detail and take pride in producing accurate work 
• communicate clearly and professionally with a range of stakeholders 
• be comfortable dealing with complex or sensitive matters 
• work well independently and as part of a team 
• be adaptable and comfortable working across different areas of recruitment. 

Experience using recruitment and HR systems would be beneficial, however we're also looking for someone who is willing and able to learn new systems and processes.

Travel and Location Requirements

This role will require travel to various locations across NSW to support recruitment and assessment activities, including coordinating and facilitating Assessment Centres and undertaking site visits to develop an understanding of operational environments and the roles being recruited. Candidates should be aware that regular statewide travel may be required, including time spent on the road and, where necessary, overnight stays. Travel will be planned in accordance with operational requirements, organisational policies and applicable industrial arrangements.

How to Apply

Please respond to the below two questions (max 4000 characters including spaces) and submit this with your CV (maximum 5 pages) and other required information.

Question 1: Can you share a specific example where you went above and beyond to meet a customer’s needs? What was the situation, what actions did you take, and what was the outcome?  
Question 2: Describe a time when you were required to work independently while also building strong working relationships with key stakeholders. What strategies did you use to establish and maintain those relationships, and how did those relationships support you in achieving a successful outcome in your role?

Need Further Information

• If you have any questions about this role, please contact Ana Petancevski via AnaMarie.Petancevski@health.nsw.gov.au 
• Please refer to the Role Description for further information. 
• Please refer to the Position Conditions for further information.

Additional Information

• Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing. 
• Eligibility lists and talent pools may be created and used to fill ongoing and temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level. 
• Applicants are expected to provide responses that reflect their own knowledge, experience, and understanding of the role. 
• Any AI assisted content should still reflect your own capability; candidates may be asked to discuss or demonstrate examples during interview. 
• If you are currently a Paramedic or in a role that is covered by the NSW Ambulance Death and Income Protection Benefits (State) Award 2022, please ensure that you have sought advice prior to accepting this position. For further information please contact Paramedic Insurance via AMBULANCE-ParamedicInsurance@health.nsw.gov.au   

Our Commitment  

• NSW Ambulance is committed to achieving a diverse workforce that reflects the communities we serve. All are welcome to apply, including women, Aboriginal People, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality, and people living with a disability. 
• We value the knowledge, skills, experiences, and perspectives that all people bring to our organisation, patients, communities, and workforce. 
• If you are an Aboriginal job applicant and wish to obtain more information about applying for a role with NSW Ambulance, please contact our Aboriginal Workforce Engagement Coordinator via AMBULANCE-FirstNations@health.nsw.gov.au or visit Stepping Up. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health - visit https://www.steppingup.health.nsw.gov.au/   
• If you wish to discuss any changes to the process, you may need to present your best self, including accessibility requirements; please contact the panel convenor or recruitment team for support at NSW Ambulance Corporate Recruitment Team via AMBULANCE-CorporateRecruitment@health.nsw.gov.au  
• Additionally, you can contact the NSW Ambulance Diversity & Inclusion Team at Ambulance-Diversity@health.nsw.gov.au   

Child Safe Employment

• NSW Ambulance is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health's commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.