Recovery Partner Tail Claims

Join a team that supports recovery with compassion and expertise across NSW Ambulance.

• Permanent employment, providing job security and stability

• Salary packaging: Up to $9,000 for living expenses + $2,600 for meals & entertainment

• Monthly Paid Day Off (ADO) + extra public holiday

• Collaborative and supportive team 

• Public transport accessible locations

• Flexible & hybrid work arrangements may be negotiated

About the Opportunity

The Recovery Unit at NSW Ambulance is expanding, creating an exciting opportunity to make a real impact. As part of the implementation of our new Workers Compensation Strategy, we are seeking a dynamic and experienced professional to be part of the management of our Workers Compensation Tail Claims portfolio.

In this pivotal role, you will provide specialist technical advice and apply best practice interventions to progress long-term and complex claims, delivering positive outcomes for both the organisation and our people. You will balance strategic oversight with genuine care and compassion for those recovering from injury, supporting their journey towards recovery and return to work.

Click here for the Role Description 

About You

We are looking for candidates with the below experience and capabilities:

• Demonstrated experience in the development and implementation of claims management strategies to improve return to work outcomes, especially in the area complex long term claims.

• Demonstrated understanding of change of goal, vocational redeployment and job seeking strategies within the context of workers compensation.

• A general passion and empathy for working with people recovering from physical and/or psychological injury, complimented with a knowledge of evidence-based treatment practices to aide this.

• A comprehensive understanding of workers compensation, injury management return to work ideally in a Healthcare or First Responder context and the commitment to identifying ways to reduce claim duration and cost.

• High level verbal and written communication and interpersonal skills with proven ability to work effectively with all internal and external stakeholders, influence and drive outcomes and to work as part of a team or independently without supervision.

• Ability to provide high level advice which is consistent with business goals and strategic objectives.

• Demonstrated effective time management, prioritisation and decision making skills using strategic thinking for positive outcomes in Return to Work and Injury Management.

• Sound knowledge of and demonstrated experience in applying the principles of the Workers Compensation Act 1987, Workplace Injury Management and Workers Compensation Act 1998.

• An enthusiasm for contributing to a team of diverse skill and backgrounds working together for exceptional delivery of service as a business unit.

How to Apply

Please respond to the below two questions (max 4000 characters including spaces) and submit this with your CV and other required information.

Question 1: Sometimes barriers and challenges appear in work situations which require developing a unique approach. Provide an example of a time when you were able to develop a different problem-solving approach and what the result was.

Question 2: If you inherited a portfolio of long-term complex claims with limited progress, how would you prioritise and approach improving outcomes?

Additional Information and Conditions

• NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs. 

• Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing. 
• Eligibility lists and talent pools may be created and used to fill temporary or permanent vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.

• There is no entitlement to Transferred Employees Benefit (TEB) or travel allowance associated with this opportunity.

• No NSW Ambulance accommodation is provided.

• Employee’s currently undertaking an Extended Care Paramedic or Intensive Care Paramedic consolidation periods are eligible to apply however will need to complete all training and return of service obligations before accepting any relief/acting opportunities.

• Employee’s currently undertaking a Special Operations Team (SOT) consolidation period are not eligible to apply for positions other than SOT positions. This includes positions offered via merit selection, transfer lists or later transfer mechanism, expressions of interest or secondments.

• Applicants are expected to provide responses that reflect their own knowledge, experience, and understanding of the role. Responses generated by AI tools (including ChatGPT or similar platforms) will be marked down during assessment. Please ensure your application is written in your own words.
• Shortlisted candidates will be invited to attend in person interviews, where their knowledge and suitability for the role will be assessed directly.
• If you are currently a Paramedic or in a role that is covered by the NSW Ambulance Income Protection and Death Benefits (State) Award 2017 you may not be covered by the NSW Ambulance Death and Income Protection Benefits (State) Award and/or Ambulance Officers Insurance, please ensure that you have sought advice prior to applying and or accepting this position. Should you return to your substantive position, your eligibility for cover under NSW Ambulance Death and Income Protection Benefits (State) Award and/or Ambulance Officer Insurance will be re-instated accordingly. For further information please contact Paramedic Insurance via AMBULANCE-ParamedicInsurance@health.nsw.gov.au 

Please contact Kym Lumsden via Kym.Lumsden@health.nsw.gov.au if you have any questions about this role.

 

For Aboriginal candidates who would like to talk to NSW Ambulance’s Aboriginal Workforce Consultant, please contact Leonie Garvey on Leonie.Garvey@health.nsw.gov.au. Support is also available through the Stepping Up website. 

Employment Type: Permanent full time 
Salary Range: $114,251 - $134,809 per annum + 12% super & benefits (Health Mgr Lvl 2) 
Location: NSW Ambulance State Operations Centre Sydney Olympic Park  
Application Close: 11:59 pm on 15 March 2026