Recovery Partner Metropolitan

Position Title:  Recovery Partner Metropolitan
Employment Type: Permanent (Full-time)
Salary range: $109,857 per annum to $129,624 per annum + 12% super and benefits (Health Mgr Lvl 2)
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park (travel within Metropolitan areas may be required for this role)
Applications Close: Midnight on 24 October 2025

With your skills and experience, you can contribute to the millions of ways we're enriching health and develop your career as part of the largest health organisation in Australia.

About NSW Ambulance:

NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment.

Hear what it’s like to work for NSW Ambulance

NSW Ambulance is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, neurodiverse individuals, and people with disabilities to apply!  

About the Opportunity:

The Recovery unit is expanding at NSW Ambulance with an exciting opportunity available for an experienced Recovery Partner to join our team. As part of the implementation of our new workers compensation strategy, we are seeking dynamic individuals to manage our Workers Compensation Metropolitan claims portfolio. This key role will provide technical advice and apply best practice interventions to progress recovery and return to work for workers compensation claims to achieve outcomes, whilst also fostering care and compassion for those recovering from injury. Are you ready to ignite and be part of this change and champion recovery?

About You:

We are looking for someone who:

The successful candidate must have proven and demonstrated experience in managing workers compensation claims for a self-insurer or scheme agent. You will be an experienced injury management professional, managing complex physical and psychological injuries. You will need to be a team player with the ability to work independently in a high demand role, working with key stakeholders to improve recovery outcomes for our injured workers. It is essential that you have a strong understanding of workers compensation legislation and Guidelines and how it is applied for exempt and non-exempt workers. You need to hold current Return to Work Certification and experience in the same.

Specifically:

• You are able to work within the parameters set and offer a balanced and strategic approach to your work. You are organised, structured in your working style, and strive to provide the highest quality of customer service to our customers.
• An experienced Recovery at Work Coordinator, passionate about returning people to health and work, you can work within processes and policies in a complex and changing environment.
• Taking a balanced, strategic, and proactive approach to your work, you are able to deliver positive outcomes for our customers and injured employees.
• Working collaboratively with the wider Recovery team and key stakeholders you will provide valuable input into current practices and process, with a view to achieving quality business outcomes.

How to Apply:

Please respond to the below two questions (max 4000 characters including spaces) and submit this with your CV and other required information.

Question 1: Describe a situation when you successfully managed a complex workers' compensation case. What steps did you take to ensure the case was resolved efficiently, and what was the outcome?

Question 2: Tell us about a time where you have worked with an employer that
did not have comprehensive policies or processes in place, and you identified a problem either with a work task or situation (not specific to an individual claim). How did you work towards solving the problem and what was the outcome?

Need more information? 

Click here for the Role Description and Position Conditions and General Info

Learn more about careers at NSW Ambulance here

Additional Benefits:

Financial benefits

• Generous salary packaging options to help you increase your take home pay: Up to $9,000 for living expenses + $2,600 meal & entertainment + novated leasing
• Accessible via Public Transport

Work-life balance

• Flexible or Hybrid Work Agreements may be negotiated
• Paid Allocated Days Off (ADOs) once a month
• Additional Public Holiday

Professional development

• Career development and growth opportunities
• Access to on-the-job development and coaching

Health & wellbeing

• Fitness passport, and medic-fit gyms at most locations – discounted gym membership that both you and your family can enjoy
• Discounted private health insurance
• Staff Support Program – extensive free, confidential and professional assistance for staff and their families

Additional Information :

• Applicants will be assessed against the essential criteria articulated in Role Description.
• NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs. 

• Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing. 
• Eligibility lists and talent pools may be created and used to fill temporary or permanent vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.

Contact People

Please contact Sandhiya Bisht on sandhiya.bisht@ambulance.nsw.gov.au or via 0472 791 928 if you have any questions about this role.

For Aboriginal candidates who would like to talk to NSW Ambulance’s Aboriginal Workforce Consultant, please contact Leonie Garvey on Leonie.Garvey@health.nsw.gov.au. Support is also available through the Stepping Up website. 

Please contact ambulance-diversity@health.nsw.gov.au if you require any adjustments to the recruitment process so we can support you to present your best self.