Manager Recovery New and Tail Claims
Position Title: Manager Recovery, New and Tail Claims
Employment Type: Permanent Full Time
Position Classification: Health Manager Level 3
Salary range: $127,150 to $144,444 plus superannuation and leave loading
Additional Benefits: Permanent employment, hybrid work arrangements, salary sacrifice, accrued days off (ADOs).
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park
Applications Close: 11:59PM 04 September 2025
With your skills and experience, you can contribute to the millions of ways we're enriching health and develop your career as part of the largest health organisation in Australia.
About NSW Ambulance:
NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment.
Hear what it’s like to work for NSW Ambulance
NSW Ambulance is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, neurodiverse individuals, and people with disabilities to apply!
About the Opportunity:
As the Manager Recovery, New and Tail Claims you will take the lead on both the strategic oversight and the hands on operational management for all work related injury notifications, as well as long duration and complex workers compensation claims.
Your leadership and experience in managing legislative compliance will ensure NSW Ambulance meets its notification obligations. You will play a pivotal role in guiding recovery, redeployment and claim resolution outcomes – particularly for claims that often involve psychosocial, workplace or medical complexities.
In this role, you will also have the opportunity to:
Provide sound technical and expert guidance in the management of complex long term claims, with a strong focus on ensuring a durable resolution.
Maintain collaborative working relationships with our Claim Service Provider, Medical and Treatment Providers and Rehabilitation Providers to support effective outcomes.
Innovate and lead on establishing and implementing a program to support our injured workers with vocational redeployment.
About You:
We are looking for someone who has:
Demonstrated significant experience managing complex and long-tail workers compensation claims, preferably within a large complex organisation, public sector or regulated environment.
A strong understanding of NSW workers compensation legislation (including exempt and non-exempt) and evidence-based recovery at work principles.
Proven leadership experience with the ability to support, develop, and manage a team in a fast paced and high-volume work environment.
Significant experience and understanding of best practice in managing complex psychological injuries and vocational rehabilitation to achieve optimal claims outcomes.
Well-developed interpersonal communication, problem solving and negotiation skills, with demonstrated ability to successfully build relationships within internal and external stakeholders.
A teamwork and continuous improvement mindset.
Demonstrated experience in utilising data to drive evidence-based decision making
How to Apply:
Please respond to the below two questions (max 4000 characters including spaces) and submit this with your CV and other required information.
Question 1: Describe a time when you have had to negotiate a challenging outcome with a key stakeholder in the claims process. How did you approach it and what was the outcome?
Question 2: Provide an example of how you have a led a team to align and deliver on a business unit strategy. What barriers/challenges did you face and how did you overcome them?
Need more information?
Click here for the Role Description and Position Conditions and General Information
Learn more about careers at NSW Ambulance here
Additional Information :
Applicants will be assessed against the essential criteria articulated in Role Description
NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
Eligibility lists and talent pools may be created and used to fill temporary or permanent vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
Contact People
Please contact Megan Smith, Associate Director Recovery on megan.smith10@health.nsw.gov.au if you have any questions about this role.
For Aboriginal candidates who would like to talk to NSW Ambulance’s Aboriginal Workforce Consultant, please contact Leonie Garvey on Leonie.Garvey@health.nsw.gov.au. Support is also available through the Stepping Up website.
Please contact ambulance-diversity@health.nsw.gov.au if you require any adjustments to the recruitment process so we can support you to present your best self.
NSW Ambulance is committed to minimising and preventing the risk of unacceptable behaviours, ensuring bullying, discrimination, harassment and victimisation are identified as early as possible and responded to and effectively managed. The consequences for employees who engage in inappropriate behaviour are serious and could result in the termination of a person’s employment.
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