Manager Change and Communications - Mental Health Reform Project

Be part of a unique opportunity to help transform mental health services across NSW. The Mental Health Reform Program is delivering innovative, system-wide improvements that support better access, better experiences and better outcomes for people living with mental ill-health. Join a dedicated team committed to shaping the future of mental health care and making a meaningful difference to communities across the state.

Employment Type: Temporary Full-Time up to December 2028, with possible extension.
Salary Range: $137,525 - $156,231 per annum + Super (Health Mgr Lvl 3)
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park 
Closing Date: 11:59 PM, Sunday 25 October 2026
 

About the opportunity

The Manager Change and Communications, Mental Health Reform Project will lead communication, engagement and change management activities to support the successful delivery of a major transformation program within NSW Ambulance.

The role is responsible for developing and implementing strategies that build stakeholder engagement, workforce readiness and change adoption across a geographically dispersed 24/7 workforce. Working closely with project teams, the Ministry of Health and other key stakeholders, the position will ensure communication and change initiatives are aligned with project objectives and timelines.

The role provides expert advice, develops high-quality communication products and leads engagement activities to support successful implementation. Success requires extensive experience in strategic communications, change management and stakeholder engagement within a complex operating environment

About you

To be successful in this role, you will bring:

• Qualifications in communications, change management, organisational development, public relations or a related discipline and/or equivalent professional experience.

• Demonstrated experience leading communication, engagement and organisational change initiatives within complex project or reform environments.

• Exceptional stakeholder engagement and influencing skills, with the ability to build trust and achieve outcomes across diverse groups.

• Outstanding written and verbal communication skills, including the ability to translate complex information into clear and compelling messages.

• Experience working with executive leaders, government agencies and frontline operational workforces.

• Strong project management, planning and organisational skills with the ability to manage competing priorities and deliver outcomes in a fast-paced environment.

• Sound analytical and problem-solving capabilities and experience managing change-related risks and issues.
   

How to Apply

Please respond to the two questions below (Maximum 4000 characters per question) and submit your responses along with your CV (max 5 pages) and any other required documentation.
 

Question 1: Describe a time when you had to use your influencing and negotiation skills to help others to reach a compromise. How did you communicate the differing viewpoints to achieve the result?
Question 2: Provide an example of a project, program, or initiative you have coordinated or supported. How did you manage stakeholders, timelines, and competing priorities to achieve the desired outcomes?

Need Further Information

• If you have any questions about this role, please contact Bridie Treloar via Bridie.Treloar@health.nsw.gov.au
• Please refer to the Role Description for further information. 
• Please refer to the Position Conditions for further information.

Additional Information

• Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
• Eligibility lists and talent pools may be created and used to fill ongoing and temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
• Applicants are expected to provide responses that reflect their own knowledge, experience, and understanding of the role.
• Any AI assisted content should still reflect your own capability; candidates may be asked to discuss or demonstrate examples during interview.
• If you are currently a Paramedic or in a role that is covered by the NSW Ambulance Death and Income Protection Benefits (State) Award 2022, please ensure that you have sought advice prior to accepting this position. For further information please contact Paramedic Insurance via AMBULANCE-ParamedicInsurance@health.nsw.gov.au 

Our Commitment  

• NSW Ambulance is committed to achieving a diverse workforce that reflects the communities we serve. All are welcome to apply, including women, Aboriginal People, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality, and people living with a disability. We value the knowledge, skills, experiences, and perspectives that all people bring to our organisation, patients, communities, and workforce.
• If you are an Aboriginal job applicant and wish to obtain more information about applying for a role with NSW Ambulance, please contact our Aboriginal Workforce Engagement Coordinator via AMBULANCE-FirstNations@health.nsw.gov.au or visit Stepping Up. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health - visit https://www.steppingup.health.nsw.gov.au/
• If you wish to discuss any changes to the process, you may need to present your best self, including accessibility requirements; please contact the panel convenor or recruitment team for support at NSW Ambulance Corporate Recruitment Team via AMBULANCE-CorporateRecruitment@health.nsw.gov.au 
• Additionally, you can contact the NSW Ambulance Diversity & Inclusion Team at Ambulance-Diversity@health.nsw.gov.au 

Child Safe Employment

• NSW Ambulance is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.