Human Resources Officer Recruitment Unit
CALLING CUSTOMER SERVICE SUPERSTARS
Employment Type: Temporary full-time, 38 hours per week
Remuneration: $79,350 per annum to $81,322 per annum (SAA Gde 3) + 11.5% super and benefits
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park
Closing Date: 20 May 2025
ABOUT NSW AMBULANCE
NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment.
Hear the latest at NSW Ambulance
ABOUT THE ROLE
You will be the central point of contact for our hiring managers, candidates and stakeholders, facilitating a positive and collaborative relationship whilst driving quality recruitment outcomes.
Our unit has several recruitment portfolios including Corporate, Assessment Centres, Control Centre, Graduate Paramedics, Specialist Paramedics. Within each portfolio, we have dedicated Human Resources Officers and Team Leaders who collaborate and engage with internal and external stakeholders to provide recruitment advice, hiring support and recommendations in a timely and policy focused manner.
Customer service is at the forefront of our unit, and you will be involved in end-to-end processes which involve communication with multiple stakeholders, ensuring that candidates are progressed and informed throughout every step of the process. You will have the opportunity to be part of the candidate’s whole experience including but not limited to obtaining recruitment approvals, reviewing position descriptions, reviewing candidate applications, auditing submissions, scheduling interviews, sitting interview panels, liaising with candidates, submitting interview recommendations, processing employment checks and extending letters of offers.
Our unit works in a collaborative approach, so you will be involved in multiple assessment centres and annual recruitment campaigns, allowing you the opportunity to cross skill across multiple portfolios and build on your career succession. You also could be involved in regional state campaigns and engage with the organisation state-wide.
We currently have two temporary full-time opportunities, for a period up to 12 months with possible extension.
Please refer to the Role Description and Position Conditions and General Info for further information.
WHATS ON OFFER
- Allocated Days Off (ADO) once a month take a paid day off
- Additional Public Holiday
- Generous salary packaging options to help you increase your take home pay: Up to $9k for living expenses + $2.6k meal & entertainment + novated leasing
- Novated leasing - lease a car and pay for all running costs out of your pre-taxed salary
- Staff Support Program - extensive free confidential and professional assistance for staff and their families
- Fitness passport, and medic-fit gyms at most locations – discounted gym membership that both you and your family can enjoy
- Discounted private health insurance
- Flexible / hybrid working conditions
- Accessible via Public Transport
ABOUT YOU
We are looking for applicants who share our CORE values of collaboration, openness, respect and empowerment. We are open to applicants at all stages of their internal or external recruitment career, who have a strong interest in talent and development. We will also consider applicants from various industries with transferable skills.
You’re a people-focused professional who brings excellent customer service skills and a warm, approachable manner to everything you do. You’re reliable, trustworthy, and understand the importance of handling sensitive and confidential information with care. Highly organised and detail-oriented, you can juggle competing priorities and adapt quickly to changing needs in a fast-paced environment. Your ability to build strong relationships and support both candidates and hiring managers makes you a valuable member of any recruitment team.
“There is nothing that makes me more proud than seeing our people grow their careers with NSW Ambulance. Every member of our Recruitment Team plays a critical role in placing the right people into the right roles to enable NSW Ambulance to deliver vital 24/7 health and emergency care to people in NSW when they need it most.” – Associate Director, Talent & Capability
HOW TO APPLY
Please respond to the below two questions (max 4000 characters including spaces) and submit this with your CV and other required information.
Question 1: Describe a time when you provided high-quality customer service to a hiring manager or job applicant during a recruitment process. What was the situation, how did you handle it, and what was the outcome?
Question 2: Give an example of how you worked collaboratively in teams that included people from diverse backgrounds. How did you ensure everyone felt included and respected, and what was the outcome?
If you’d like to discuss the position and role description more before you formally apply, confidential enquiries can be made to Mayada Allouche via:
E: Mayada.Allouche@health.nsw.gov.au
Please note: To be eligible for Permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
Click here for information about eligibility lists and Recruitment Pool use
Click here for information on our Diversity and Inclusion Statement
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