Clinical Nurse Consultant 3 Complex Care and Frequent User Management Program

Position Title: Clinical Nurse Consultant 3 Complex Care and Frequent User Management Program
Employment Type: Permanent Full-time 
Position Classification: Clinical Nurse Consultant 3
Salary range: $139,661 per annum - $142,254 per annum + 12% super and benefits
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park
Applications Close: Midnight on 17th September 2025



Are you an experienced Clinical Nurse Consultant with advanced clinical expertise and a strong commitment to trauma-informed care for people with complex needs? 
Join our team as a Clinical Nurse Consultant 3 and apply your clinical leadership, expertise and strategic capability to drive service development, quality improvement, and research-informed practice—while fostering a collaborative and positive team culture.

About NSW Ambulance:

NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment. 

Hear what it’s like to work for NSW Ambulance

The latest from NSW Ambulance 

NSW Ambulance is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, neurodiverse individuals, and people with disabilities to apply!  

About the Opportunity:

The Clinical Nurse Consultant 3 (CNC3), Complex Care and Frequent User Program, is an expert practitioner in mental health, drug and alcohol, pain management and/or chronic and complex care, responsible for implementing and evaluating a range of clinical interventions that provide alternative ways for patients to safely self-manage their health needs without frequently using NSW Ambulance. An integral part of the CNC3 role will be providing advanced leadership and supporting the Manager with the evaluation, development and service improvements of the Complex Care and Frequent User Management Program, in line with identified program needs, in addition to addressing strategic and organisational priorities for future service development. The CNC3 role will consist of a combination of advanced clinical responsibilities, balanced with a project focus inclusive of quality improvement and or/service development initiatives.

Step into this pivotal leadership role where you will have the opportunity to:

• Champion compassionate, innovative care strategies that reduce reliance on NSW Ambulance services and improve outcomes for patients with complex health needs.
• Design and implement personalised care plans that help patients confidently manage mental health, chronic pain, and substance use challenges outside of emergency settings.
• Lead the growth and evaluation of the Complex Care and Frequent User Management Program, ensuring it meets evolving patient and system needs.
• Collaborate with clinical teams and senior leaders to guide strategic initiatives that support better health outcomes and deliver impactful service improvements that shape future models of care across NSW Ambulance.
• Combine advanced clinical practice with project leadership to deliver innovative, patient-centred solutions that make a lasting difference.

About You:

We’re looking for someone who has:

• Current registration as a Registered Nurse with Authority to Practice from the Australian Health Practitioners Regulation Agency (AHPRA)
•  A minimum of seven years’ full-time post-graduate experience, including five years’ full-time equivalent in the specialty field
• Postgraduate nursing qualifications relevant to the specialty field, or evidence of working towards such qualifications, or other qualifications/experience deemed appropriate
• A demonstrated high level of clinical expertise, critical thinking, and advanced clinical reasoning in delivering person-centred, evidence-based, and trauma-informed care and case management for vulnerable patients with complex care needs
• Proven leadership in strategic and clinical service planning, and experience in supporting organisational and cultural change
• A strong understanding of and active participation in clinical and organisational risk management, clinical governance, and quality improvement initiatives, including the delivery of education
• The ability to prioritise competing demands and work both autonomously and collaboratively as part of the Complex Care and Frequent User Management Program multidisciplinary team
• Excellent communication and interpersonal skills for building strong partnerships with internal and external stakeholders, often with competing interests
• Strong written communication skills, with the ability to prepare reports, policies, and formal correspondence
• Competence in using Microsoft Office packages, with a willingness to train in additional software platforms used by NSW Ambulance

How to Apply:

Please respond to the below two questions (max 4000 characters including spaces) and submit this with your CV and other required information.
 

Question 1: Describe a time when you have worked with a patient with significant vulnerabilities, complex needs, and comorbid health conditions to assess their needs and implement person-centred care planning and intervention in collaboration with other stakeholders. In your response, please reflect on your clinical process and provide reasoning in accordance with evidence-based practice and with respect to relevant policy and legislative requirements. 

Question 2: Select an initiative/strategy you have had to lead. Describe how you communicated the results required and monitored the progress and outputs of the team/department.

Need more information? 

1. Click here for the Role Description and Position Conditions and General Information 
2. Learn more about careers at NSW Ambulance here

Additional Benefits: 
 

Financial benefits

• Generous salary packaging options to help you increase your take home pay: Up to $9,000 for living expenses + $2,600 meal & entertainment + novated leasing 
• Accessible via Public Transport

Health & wellbeing

• Fitness passport, and medic-fit gyms at most locations – discounted gym membership that both you and your family can enjoy

• Discounted private health insurance

• Staff Support Program – extensive free, confidential and professional assistance for staff and their families

Additional Information:

• Applicants will be assessed against the essential criteria articulated in Role Description
• NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs. 
• Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
• Eligibility lists and talent pools may be created and used to fill temporary or permanent vacancies over the next 18 months at the same, or other locations that are at the same grade and capability level.

Contact People
Please contact Fiona I’Anson, Manager, Complex Care and Frequent User Management Program on fiona.ianson@health.nsw.gov.au if you have any questions about this role.
 

For Aboriginal candidates who would like to talk to NSW Ambulance’s Aboriginal Workforce Consultant, please contact Leonie Garvey on Leonie.Garvey@health.nsw.gov.au. Support is also available through the Stepping Up website. 
 

Please contact ambulance-diversity@health.nsw.gov.au if you require any adjustments to the recruitment process so we can support you to present your best self.