Associate Director ICT Project Services

Join NSW Ambulance and play a leading role in delivering digital health initiatives that directly support emergency response and patient care across NSW.

Employment Type: Permanent Full-Time
Salary Range: $173,345 - $193,906 per annum + 12% super and benefits (Health Mgr lvl 5) 
Location: Sydney Olympic Park
Application Close: Midnight on 15 March 2026

About the Opportunity

The Associate Director, ICT Project Services is a pivotal link between NSW Ambulance and eHealth NSW, overseeing the business project management function for ICT initiatives.
You’ll ensure ICT solutions, costings, and technical project management provided by eHealth NSW are effectively integrated into NSW Ambulance operations. This includes managing business-side project planning, funding approvals, stakeholder engagement, governance, and change management to deliver high-quality, sustainable digital outcomes.
As a trusted advisor and project leader, you’ll drive collaboration, influence key decisions, and ensure technology projects are delivered efficiently and aligned with NSW Ambulance’s strategic priorities.

What you will be doing:

• Act as the key link between NSW Ambulance and eHealth NSW to align project priorities.
• Oversee planning, funding, and reporting for ICT projects.
• Develop and maintain project governance and risk management frameworks.
• Engage stakeholders to represent operational needs and support change management.
• Coordinate project communications and implement consistent management practices.
• Lead and motivate teams to deliver projects on time, on budget, and to a high standard.
   

Click here for the Role Description.

About You 

You're an experienced project leader with a strong background in ICT delivery, business transformation, and stakeholder management within large and complex organisations. You thrive in fast-paced environments, can navigate competing priorities, and bring clarity and structure to complex projects. Your ability to translate business needs into technical outcomes and build collaborative partnerships will be key to your success.

You will bring:

• Extensive experience managing large or complex ICT projects and recognised Project Management qualification (e.g. PRINCE2, PMBOK, Agile) or equivalent demonstrated experience.
• Proven success in stakeholder engagement and business transformation, ideally within emergency services or large government environments.
• Strong leadership skills, with the ability to develop, coach and motivate teams in a performance-based and customer-focused culture.
• Exceptional communication, negotiation, and influencing skills with the ability to engage both technical and non-technical audiences.
• Demonstrated experience in planning, governance, change management, and continuous improvement of ICT programs.

How to Apply

Please respond to the below two questions (max 4000 characters including spaces) and submit this with your CV and other required information.

Question 1: Can you provide an example of when you established or improved a project governance framework? What steps did you take to ensure it was effective and how did you measure its impact on project delivery and compliance?
Question 2: Can you describe a time when you managed diverse stakeholder expectations on a complex ICT project? How did you ensure their priorities were understood and addressed and what strategies did you use to maintain effective engagement throughout the project lifecycle?
 

Contact People

Please contact Marda Swartz, Marda.Swartz@health.nsw.gov.au if you have any questions about this role.
For Aboriginal candidates who would like to talk to NSW Ambulance's Aboriginal Workforce Consultant, please contact Leonie Garvey on Leonie.Garvey@health.nsw.gov.au. Support is also available through the Stepping Up website. 
Please contact ambulance-diversity@health.nsw.gov.au if you require any adjustments to the recruitment process so we can support you to present your best self.

Additional Information

• NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs. 
• Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing. 
• Eligibility lists and talent pools may be created and used to fill permanent and/or temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
• Applicants are expected to provide responses that reflect their own knowledge, experience, and understanding of the role. Responses generated by AI tools (including ChatGPT or similar platforms) will be marked down during assessment. Please ensure your application is written in your own words. Shortlisted candidates will be invited to attend in person interviews, where their knowledge and suitability for the role will be assessed directly.
• NSW Ambulance is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, neurodiverse individuals, and people with disabilities to apply!
• There is no entitlement to Transferred Employees Benefit (TEB) or travel allowance associated with this opportunity.
• No NSW Ambulance accommodation is provided.
• Employee’s currently undertaking an Extended Care Paramedic or Intensive Care Paramedic consolidation periods are eligible to apply however will need to complete all training and return of service obligations before accepting any relief/acting opportunities.
• Employee’s currently undertaking a Special Operations Team (SOT) consolidation period are not eligible to apply for positions other than SOT positions. This includes positions offered via merit selection, transfer lists or later transfer mechanism, expressions of interest or secondments.
• If you are currently a Paramedic or in a role that is covered by the NSW Ambulance Income Protection and Death Benefits (State) Award 2017 you may not be covered by the NSW Ambulance Death and Income Protection Benefits (State) Award and/or Ambulance Officers Insurance, please ensure that you have sought advice prior to applying and or accepting this position. Should you return to your substantive position, your eligibility for cover under NSW Ambulance Death and Income Protection Benefits (State) Award and/or Ambulance Officer Insurance will be re-instated accordingly. For further information please contact Paramedic Insurance via AMBULANCE-ParamedicInsurance@health.nsw.gov.au