Revenue Clerk - Newcastle

Temporary Full-Time (up to 12 months, with possible extension)
NSW Ambulance Northern Finance Office located in Newcastle 
$66,876 + 12% Super + Salary Packaging (Admin Assist Gde 3)
Applications close: 22 March 2026
 

Why You'll Love Working With Us

• Up to 12 allocated days off each year for full-time employees, in addition to annual leave
• Salary packaging to increase your take-home pay (up to $9k living expenses + $2.6k meals & entertainment + novated leasing)
• We support your healthy work-life balance with flexible work arrangements + fitness passport that allows you to access multiple 24/7 gyms, swimming pools, fitness centres, and leisure centres across Australia.
• Contribute to an essential public health service supporting communities across NSW
• Supportive team environment within a structured finance function

About the Opportunity

In this role, you will play a key part in supporting a vital emergency service by delivering high-quality customer service to members of the public regarding charges for Ambulance services provided. You will assist in the effective management of the revenue collection process to ensure compliance with NSW Health and NSW Ambulance policies.

Key responsibilities include responding to customer enquiries via phone, email and written correspondence with empathy and professionalism, managing ambulance billing (including non-patient invoicing), maintaining accurate records, providing general administrative support, and preparing timely and accurate reports. You will also contribute to continuous improvement initiatives by supporting the development of systems and processes, while working collaboratively within a supportive and team-focused environment.

Click here for the Role Description

About You

• You are dedicated, compassionate and passionate about delivering outstanding customer service and making a meaningful difference in your community.
• You'll be the first point of contact for members of the public regarding ambulance fees and charges.
• You'll provide timely, empathetic, and efficient assistance via phone, email, and written correspondence often during stressful and emotional times for our customers.
• You'll play a key role in supporting the revenue collection process by managing billing enquiries, maintaining accurate records, preparing reports, and contributing to the development and improvement of systems and procedures.
• Your Microsoft Excel skills will be highly regarded but essential.

How to Apply

Please submit your CV and responses (max 4000 characters each, including spaces) to the following questions:

Question 1: Describe a time when you were responsible for completing a task. How did you ensure it was done correctly and on time, and what did you learn about taking responsibility for your work?
Question 2: Share an experience when you had to explain something to a customer. How did you make sure they understood, and what did you learn about your communication skills?

Contact

For role-related enquiries: elizabeth.bull@health.nsw.gov.au  
For Aboriginal candidates seeking support: Leonie Garvey via Leonie.Garvey@health.nsw.gov.au 
For recruitment adjustments: ambulance-diversity@health.nsw.gov.au 
Support is also available through the Stepping Up website.

Additional Information

• NSW Health is committed to accessibility and can provide adjustments throughout the recruitment and interview process.
• Employment of temporary visa holders may be considered only if no suitable permanent resident or citizen is identified following labour market testing.
• An eligibility list or talent pool may be created to fill temporary vacancies of the same grade for up to 18 months.
• Any AI-assisted content should still reflect your own capability; candidates may be asked to discuss or demonstrate examples during interview.

Condtions

• There is no entitlement to Transferred Employees Benefit (TEB) or travel allowance associated with this opportunity.
• No NSW Ambulance accommodation is provided.
• Employee's currently undertaking an Extended Care Paramedic or Intensive Care Paramedic consolidation periods are eligible to apply however will need to complete all training and return of service obligations before accepting any relief/acting opportunities.
• Employee's currently undertaking a Special Operations Team (SOT) consolidation period are not eligible to apply for positions other than SOT positions. This includes positions offered via merit selection, transfer lists or later transfer mechanism, expressions of interest or secondments.
• If you are currently a Paramedic or in a role that is covered by the NSW Ambulance Income Protection and Death Benefits (State) Award 2017 you may not be covered by the NSW Ambulance Death and Income Protection Benefits (State) Award and/or Ambulance Officers Insurance, please ensure that you have sought advice prior to applying and or accepting this position. For further information please contact Paramedic Insurance via AMBULANCE-ParamedicInsurance@health.nsw.gov.au.