Project Manager Virtual Clinical Care Centre
Position Title: Project Manager Virtual Clinical Care Centre
Employment Type: Temporary Full Time
Position Classification: Health Mgr Lvl 3
Salary range: $127,150 per annum - $144,444 per annum + 12% super and benefits
Location: Gladesville with relocation to NSW Ambulance State Operations Centre, Sydney Olympic Park
Applications Close: 11:59 PM on 20 August, 2025
Are you a strategic leader with a drive to transform healthcare delivery? Join us as Project Manager and play a key role in advancing virtual care solutions that improve patient outcomes and experiences. Apply now!
About NSW Ambulance:
NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment.
Hear what it’s like to work for NSW Ambulance
NSW Ambulance is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, neurodiverse individuals, and people with disabilities to apply!
Please note: This is a temporary full-time position for a period of twelve (12) months with possible extension.
About the Opportunity:
In this role, you will play a vital part in shaping the future of virtual healthcare and improving patient outcomes across NSW. As Project Manager – Virtual Clinical Care Centre (VCCC), you will:
Plan, develop, implement, and evaluate a key project that supports comprehensive secondary triage to reduce pressure on paramedics, control centres, and hospitals.
Collaborate with multidisciplinary teams - including paramedics, nurses, and doctors- as well as stakeholders across NSW Health, private contractors, and the community.
Promote and monitor strategies to strengthen stakeholder engagement and ensure the successful delivery of NSW Ambulance’s contribution to the Strategic Workforce Infrastructure Team (SWIFT) program.
Oversee all aspects of the program, ensuring it is delivered within agreed timeframes and budgets, while supporting the transformation of virtual healthcare delivery.
About You:
We’re looking for someone who is passionate about improving healthcare delivery and thrives in a fast-paced, complex environment. You will bring a blend of strategic thinking, operational insight, and strong interpersonal skills to successfully lead and support this program.
You have experience and/or training in a health-related field, with current knowledge or the ability to quickly gain knowledge of NSW Ambulance operations and the NSW health system.
You demonstrate expertise in program management, including implementing local or regional projects with statewide impact, participating in organisational change, and applying redesign methodology and training.
You excel at working in complex environments, engaging and influencing senior management and stakeholders to meet project needs effectively and on time.
You thrive on facilitating change, analysing data, managing rostering, and supporting operational staff, developing practical solutions while balancing competing priorities.
You are skilled in managing project scope, monitoring progress, and mitigating risks, with proven people management capabilities - including staff support, development, performance management, and resolving workplace issues such as bullying, grievances, and conflicts.
You possess high-level communication, negotiation, and interpersonal skills, with the ability to prepare quality documentation, deliver presentations, facilitate workshops, and engage diverse audiences.
You are highly organised, capable of prioritising and multitasking in demanding environments, always maintaining a customer-focused approach.
You are proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and MS Teams.
How to Apply:
Please respond to the below two questions (max 4000 characters including spaces) and submit this with your CV and other required information.
Question 1: Describe the methods you have used to ensure that a change was being implemented as intended. Which methods were effective and which were not? What was the outcome?
Question 2: What barriers or challenges have you run into on a project? What did you do about them? What was the outcome?
Need more information?
Click here for the Role Description and Position Conditions and General Info
Learn more about careers at NSW Ambulance here
Additional Benefits:
Financial benefits
Generous salary packaging options to help you increase your take home pay: Up to $9,000 for living expenses + $2,600 meal & entertainment + novated leasing
Accessible via Public Transport
Work-life balance
Paid Allocated Days Off (ADOs) once a month
Additional Public Holiday
Professional development
Career development and growth opportunities
Access to on-the-job development and coaching
Health & wellbeing
Fitness passport, and medic-fit gyms at most locations – discounted gym membership that both you and your family can enjoy
Discounted private health insurance
Staff Support Program – extensive free, confidential and professional assistance for staff and their families
Additional Information :
Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
Eligibility lists and talent pools may be created and used to fill temporary or permanent vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
Contact People
Please contact Jaime Warhurst on jaime.warhurst@health.nsw.gov.au if you have any questions about this role.
For Aboriginal candidates who would like to talk to NSW Ambulance’s Aboriginal Workforce Consultant, please contact Leonie Garvey on Leonie.Garvey@health.nsw.gov.au. Support is also available through the Stepping Up website.
Please contact ambulance-diversity@health.nsw.gov.au if you require any adjustments to the recruitment process so we can support you to present your best self.
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