Patient Experience Officer, Emergency Department
Patient Experience Officer required for Emergency Department
Employment Type: Permanent Part Time
Position Classification: Administration Officer Level 5
Remuneration: $38.39 - $39.26 per hour
Hours Per Week: 20
Requisition ID: REQ589224
Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting, and rewarding work every day. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There is a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You will feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.
NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.
Where you'll be working:
Royal North Shore Hospital
What you'll be doing:
The role of the Patient Experience Officer will be one that is customer focused and passionate about delivering a great customer experience every day . This position is responsible for enhancing effective patient and carer communication, particularly between the patient, carer and clinical staff . The focus of the role is improving the experience for patients located in the waiting room of the Emergency Department and will oversee the coordination of patient and carer communication.
Candidates will need to meet the following criteria:
- Excellent interpersonal skills, in particular the ability to interact well with patients/carers and emergency department staff with demonstrated customer focused service delivery skills.
- Demonstrated ability to work independently with minimal supervision
- Computer literacy
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Claire Longo on Claire.Longo@health.nsw.gov.au
This is a NSW Health Category A position which requires immunisation and screening for certain diseases. The full list of requirements are outlined in the NSW Health OASV Policy . You will be required to complete the OASV Undertaking/ Declaration Form and TB Assessment Tool during the recruitment process. Please upload this with your application along with any other vaccination evidence that you may have.
Applications Close: 1 August 2025
