Health Contact Centre Clinician
Exciting opportunity to join our innovative intake & admission team. The Health Contact Centre provides a range of services for our Northern Sydney Local Health District.
Employment Type: Full Time Permanent
Position Classification: Registered Nurse
Remuneration: $1382.80 - $1941.40 per week
Hours Per Week: 38
Requisition ID: REQ602585
Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.
NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.
Where you'll be working 
Macquarie Hospital
What you'll be doing
The position will respond to service requests via telephone; email, fax and mail and work to identify and implement an
outcome to the satisfaction of the referrer or client and complete the encounter requirements. The position will demonstrate a customer focused approach to service delivery. It will be required to develop knowledge of the targeted Intake and Admission service streams to function effectively in the position. The use of technology and the ability to move from one service request type to another is essential. The position will be located in the NSLHD health contact centre at Macquarie Hospital, North Ryde. There will be potential to work from satellite centres under agreed conditions.
People of Aboriginal and/or Torres Strait Islander background are encouraged to apply.
Candidates will need to meet the following criteria:
- Current AHPRA Division 1 Nurses Registration.
- Demonstrated highly developed active listening, conflict management and negotiation skills. Demonstrated high level of critical thinking and clinical reasoning.
Demonstrated knowledge and understanding of the Primary and Community Care service sector, General Practice, the community care sector, and the Acute and Sub acute care environments.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Deborah Armstrong on Deborah.Armstrong@health.nsw.gov.au
This is a NSW Health Category A position which requires immunisation and screening for certain diseases. The full list of requirements are outlined in the NSW Health OASV Policy . You will be required to complete the OASV Undertaking/ Declaration Form and TB Assessment Tool during the recruitment process. Please upload this with your application along with any other vaccination evidence that you may have.
The team enriching health in millions of ways every day.
Applications Close: 15 September 2025
Tentative Interview Date:
