Discharge Patient Flow Concierge Officer
This is a new role that will be working in Northern Sydney Local Health District (NSLHD) to improve the discharge process for patients and their families
Employment Type: Permanent Full Time
Position Classification: Health Manager (Level 1)
Remuneration: $1,618.21 - $2,152.82 per week
Hours Per Week: 38
Requisition ID: REQ558580
Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.
NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.
Where you'll be working
Located at RNSH
What you'll be doing
The Discharge Patient Flow Concierge Officer- (NSLHD) is part of an improvement team to work on care coordination to improve communication, patient and carer experience and to deliver on patient flow outcomes. It will be a centralised team to work with the sites in a coordinated approach. The roles will assist with earlier and comprehensive discharge planning. This role focuses on supporting the discharge patient flow process while working in collaboration with clinical teams and providing guidance to ensure efficient hospital operations and high-quality patient care.
People of Aboriginal and/or Torres Strait Islander background are encouraged to apply.
Candidates will need to meet the following criteria:
- Tertiary qualifications in a health-related field and/or equivalent practical experience in improvement projects, together with clinical experience.
- Demonstrated experience in the administration of programs in a Healthcare setting.
- Demonstrated commitment to customer service and continuous improvement.
- Excellent administrative and organisational skills including managing competing priorities in a busy environment
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Bronwyn Nolan on Bronwyn.Nolan@health.nsw.gov.au or 0459 643 647
This is a NSW Health Category A position which requires immunisation and screening for certain diseases. The full list of requirements are outlined in the NSW Health OASV Policy . You will be required to complete the OASV Undertaking/ Declaration Form and TB Assessment Tool during the recruitment process. Please upload this with your application along with any other vaccination evidence that you may have.
Applications Close: 25 March 2025
