Discharge Patient Flow Concierge
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- Administration
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- REQ641961 Requisition #
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- 4 days ago Post Date
Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 5
Location: Hawkesbury District Hospital
Remuneration: $79,171.06 - $80,966.53 per annum
Hours Per Week: 38
Requisition ID: REQ641961
Applications close: 11/03/2026
With CORE Values of Collaboration, Openness, Respect and Empowerment,
working with us will ensure your professional life is provided every opportunity to succeed and develop in your chosen career role.
About Us
Nepean Blue Mountains Local Health District (NBMLHD) is an exceptional environment to advance your career while enhancing your skills and expertise. As a recognised leader in the healthcare industry, we deliver a comprehensive range of public health services across the Nepean, Blue Mountains, and Lithgow Regions.
Hawkesbury District Health Service is a teaching hospital in Windsor NSW, providing acute, community and allied health services for the local community and surrounding districts. The service provides 24-hour emergency, medical, surgical, diagnostic, maternity, neonatal, paediatric, palliative, intensive and coronary care services
The Discharge Patient Flow Concierge Officer is responsible for supporting administrative processes for discharge planning and assist patients and their families with the process of leaving hospital and transitioning back to their home or other care setting. The position holder will do this by strengthening current discharge planning processes in collaboration with the multidisciplinary team to expedite timely discharge and facilitate integration with out of care hospital and primary care services where appropriate.
You will be responsible for facilitating and enhancing communication between the patient, families, carers, clinical staff, out of hospital care services and primary care to improve the discharge experience for patients, carers and families.
Apply now to work with a supportive and collaborative team culture and contribute to a hospital that plays an important role in the Hawkesbury community!
Benefits available to eligible NBMLHD employees
- Accrued Day Off (ADO)
- Opportunity for extra tax savings through Salary Packaging
- Novated Leasing
- Great education opportunities through Education Training Service which offers over 110 courses each year
- Access to our Employee Assistance Program (EAP) for staff and family members
- Fitness Passport
NBMLHD is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, Cultural and Linguistically Diverse (CALD) people, neurodiverse individuals, and people with disabilities to apply.
NBMLHD is committed to implementing the child safe standards. For more information, please click here Child Safe Standards
For assistance with applying through the NSW Health Career Portal please click here.
What you will bring to the role
- Demonstrated extensive experience in customer service.
- Demonstrated high level administrative skills with ability to prioritise and multi-task.
- Excellent interpersonal, communication and negotiation skills, in particular the ability to interact effectively with a multidisciplinary team, patients, and carers.
- Demonstrated ability to work autonomously, utilise discretion and maintain strict confidentiality whilst working as effective team member.
- Adaptable to change with high attention to detail with ability to identify and implement change to facilitate system and process improvements.
- Demonstrated ability to problem solve and determine solutions.
- Demonstrated high level IT skills and knowledge of Microsoft Office software, including Excel and proficient keyboard skills.
Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Kaye Borg on kaye.borg1@health.nsw.gov.au
