Digital Communications Officer

Join our Digital team at Ministry of Health for an exciting ongoing employment opportunity and be part of the team enriching health in millions of ways every day.

About us 

• We offer robust development and growth support to all our employees, ensuring you have the resources and opportunities to thrive in your career. 
• Join a passionate team dedicated to innovation and creativity.
• Embrace a healthy work-life balance with our flexible/hybrid working hours.

To learn more about the Ministry and what benefits we offer, access our Employee Benefits Handbook.

About this role
With your skills and experience, you can contribute to the millions of ways we’re enhancing health and wellness while developing your career as part of the largest health organisation in Australia.

You’ll work on websites that provide large and diverse audiences with important information — from everyday health topics to major public health responses — where clarity, accessibility and usability truly matter.

You’ll have the opportunity to determine how information is structured and experienced by our communities and stakeholders, helping ensure NSW Health content is easy to find, understand and act on.

Crown Clerk 7/8, starting salary from $113,574–$125,720 plus Super and annual leave loading, with a 35-hour work week.

For more information, please read the full Role Description.

What you'll be doing 
As a Digital Communications Officer, you will provide advice and support to stakeholders on the development of the NSW Health website, communication campaigns, and usability projects.

Day-to-day responsibilities include:

• Creating and reviewing content for NSW Health websites, intranets, and digital platforms.
• Working with content management systems (SharePoint and Drupal), analytics platforms, accessibility tools, and the NSW Government Digital Design System, bringing your HTML and CSS skills into play so our digital content can really shine, supported by appropriate use of AI tools along the way.
• Ensuring content meets accessibility standards and best-practice publishing guidelines.
• Reporting on website performance and analytics.
• Responding to web-related enquiries from stakeholders and the community.
• Collaborating with passionate team members across digital, communications, design, media, social media, policy, that value knowledge-sharing and thoughtful feedback.

About you 
You’re someone who cares deeply about high-quality digital content and takes pride in making complex information clearer, more inclusive and more useful for the people who rely on it.

We are seeking someone with: 

• Proven experience in developing and evaluating digital communications, including web development skills, such as HTML and CSS, within content management platforms.
• Strong interpersonal and relationship management skills, including experience working with multiple and varying stakeholders at all levels.
• Excellent communication skills, including the ability to write, edit and publish engaging web content.

• The ability to work independently and in a team within a fast paced environment managing high volumes and competing priorities.

   

This role is ideal for someone who enjoys solving content challenges and brings a growth mindset with a genuine commitment to continuous improvement and learning.

How to apply
At The Ministry of Health, we want you to make the most of the opportunities you’ll get to grow your skills and your career, surrounded by authentic, smart people and leaders.

Please review the role description and submit your up-to-date resume (up to 5 pages) and cover letter (1-2 pages) AND demonstrate your ability by attaching a response to the two target questions below.

Target Questions (1-2 pages)

1. Describe a project you delivered that improved the usability and accessibility of digital content. We’d love to hear about the tools and CMS you used, your role in the project, who you worked with, the outcomes achieved, and a key challenge you navigated along the way.
2. What approach do you take when working with stakeholders who are not communications or digital specialists? Tell us about a time when you have successfully worked with such stakeholders to create content suitable for website publication.  

Use the link below to access our Capability Application tool, designed to help you excel in the recruitment process. Practice your responses with the example questions provided to effectively highlight your achievements and the strategies you used to accomplish them.

Capability application tool | NSW Public Service Commission

For role related queries or questions contact Matt Shaw on matt.shaw@health.nsw.gov.au and quote REQ628245.

If you do require any adjustments to the recruitment process during the recruitment process, please contact Frankie De Luca on frankie.deluca@health.nsw.gov.au

Closing Date: Sunday 1 February 2026

Our commitment to diversity and inclusion 
At the Ministry of Health, we are committed to creating a diverse, inclusive, and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.

If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply, please visit The Stepping Up Initiative.

To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident, or a New Zealand citizen, or hold a valid visa with permission to work in Australia.

Additional information

1. This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months. 
2. For more information on applying visit the Ministry of Health Career portal
3. Please note the selection process will include a range of comparative assessment techniques to assist in determining your suitability for the role.

Don't miss your chance to embark on this fulfilling journey! Apply now!

Applications Close: 11:59pm, Sunday 1 February 2026