Administrative Support Officer
Administrative Support Officer
Join our Mental Health Branch at the Ministry of Health, located at Gladesville Hospital, for an exciting ongoing employment opportunity and be part of the team enriching health in millions of ways every day.
About us
- Join a passionate team dedicated to innovation and creativity.
- Embrace a healthy work-life balance with our flexible/hybrid working hours.
- Committed to fostering diverse and inclusive workplace for all.
To learn more about the Ministry and what benefits we offer, access our Employee Benefits Handbook.
About this role
With your skills and experience, you can contribute to the millions of ways we’re enhancing health and wellness while developing your career as part of the largest health organisation in Australia.
The Administrative Support Officer provides administrative, customer and office services in order to maintain high quality administrative support and contribute to the efficient and effective functioning of the Official Visitors Program (OVP).
The OVP is an independent oversight body established under the Mental Health Act 2007. Official Visitors are appointed by the NSW Minister for Mental Health and are independent from NSW Health. They are individuals with experience in mental health treatment and care, consumer advocacy and lived experience with its primary purpose being to ensure that mental health treatment and care are provided in a humane and dignified manner.
Crown Clerk 3/4, starting salary from $84,659 - $92,701 plus Super and annual leave loading, with a 35-hour work week.
For more information, please read the full Role Description.
What you'll be doing
- Undertake the administrative support of the Official Visitor workforce and OVP through responding to Official Visitor queries, processing their claims for payment/invoices, input data from reports, address errors and provide system support to users.
- Provide information to consumers, carers, families and NSW Health staff by responding to correspondence.
- Coordinate the Official Visitors Phoneline, including liaising with Wayahead, Official Visitors, and internal teams to ensure calls are addressed effectively.
- Support the organisation of meetings and events as requested, including administrative and logistical support to the Principal Official Visitor.
- Organise and monitor travel bookings for Official Visitors and undertake a diverse range of clerical support functions necessary for the smooth operation of the OVP.
- Assist in the coordination of purchasing and accounting functions for the OVP in compliance with the relevant NSW Health guidelines and procedures.
About you
We are seeking motivated and committed individuals who can support the work of NSW Health with:
- The ability to build and maintain relationships with key stakeholders.
- The ability to work in a small dynamic team environment.
- Strong administrative and organisational skills.
- Effective communication skills, including the ability to respond professionally to enquiries from consumers, carers, staff and external stakeholders.
- Knowledge of NSW Health financial processes.
- Knowledge of NSW Local Health Districts would be an advantage.
How to apply
At The Ministry of Health, we want you to make the most of the opportunities you’ll get to grow your skills and your career, surrounded by authentic, smart people and leaders.
Please review the role description and submit your up-to-date resume (up to 5 pages) and cover letter explaining your interest and motivation in applying for this role and highlighting your relevant skills.
Use the link below to access our Capability Application tool, designed to help you excel in the recruitment process. Practice your responses with the example questions provided to effectively highlight your achievements and the strategies you used to accomplish them.
Capability application tool | NSW Public Service Commission
For role related queries or questions contact Nicole.Crouch@health.nsw.gov.au and quote REQ629888.
If you do require any adjustments to the recruitment process during the recruitment process, please contact Lisa Byrne on lisa.byrne@health.nsw.gov.au.
Closing Date: 11:59pm Friday 06 February 2026
Our commitment to diversity and inclusion
At the Ministry of Health, we are committed to creating a diverse, inclusive, and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.
If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply, please visit The Stepping Up Initiative.
To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident, or a New Zealand citizen, or hold a valid visa with permission to work in Australia.
Additional information
- This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
- For more information on applying visit the Ministry of Health Career portal
- Please note the selection process will include a range of comparative assessment techniques to assist in determining your suitability for the role.
Don't miss your chance to embark on this fulfilling journey! Apply now!
Applications Close: 11:59pm Friday 06 February 2026
