Health Information Release Officer

• Make a meaningful impact by protecting patient privacy and information integrity
• Apply your records management and analytical skills in a vital healthcare service
• Build your career with a leading public health service in Western Sydney

Turn complex health information requests into accurate, timely and compliant outcomes that support patient care, privacy and legal processes.

Employment Type: Temporary Full Time (up to 6 October 2027)
Position Classification: Administration Officer Level 3
Remuneration: $32.27 - $38.44 per hour
Hours Per Week: 38
Location: Westmead Hospital

Where you’ll be working
Join Western Sydney Local Health District at Westmead Hospital, where your work will contribute to the responsible management of sensitive health information and the delivery of trusted healthcare services. As part of the Health Information & Records Service (HIRS), you’ll work alongside a dedicated team committed to accuracy, confidentiality, collaboration and responsive service.

You’ll be part of a dynamic environment where priorities can change quickly, attention to detail is essential, and your contribution helps ensure health information is handled securely and responsibly.

• Work within a specialised Health Information Release team supporting a range of internal and external stakeholders.
• Collaborate with healthcare professionals, patients, legal representatives and other authorised parties.
• Apply NSW Health legislation, privacy requirements and established records management procedures.
• Contribute to a service that values accountability, teamwork and the timely delivery of accurate information.

What you’ll be doing
As a Health Information Release Officer, you’ll manage the end-to-end processing of Release of Information (ROI) requests, ensuring sensitive clinical information is reviewed, tracked and disclosed appropriately. Your strong organisational skills, sound judgement and commitment to confidentiality will help deliver accurate responses within required timeframes.

• Manage information requests: Process requests from courts, police, coroners, solicitors, insurers, healthcare providers, patients and other authorised parties.
• Review and analyse health records: Identify and extract relevant information from clinical, electronic and paper-based records, ensuring accuracy and appropriate handling of confidential information.
• Ensure privacy and compliance: Apply the NSW Health Records and Information Privacy Act 2002, relevant legislation and WSLHD policies and procedures when processing requests.
• Coordinate and communicate: Liaise with internal teams and external stakeholders, monitor deadlines, maintain accurate records in the HPRM corporate record-keeping system and meet established performance targets.
• Maintain service quality and continuity: Track records, follow up outstanding requests, prepare workload statistics and provide operational support across WSLHD sites when required.

Make a difference with Western Sydney Local Health District
Bring your attention to detail, commitment to confidentiality and passion for quality service to a role that makes a difference behind the scenes of healthcare. Join a team where your work supports the responsible use of health information, strengthens trust and contributes to better health service delivery. Ready to take the next step in your career? Apply now and help us deliver a trusted, responsive and accountable health information service at Westmead Hospital.

How to Apply
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.

1. Understanding of patient confidentiality, Release of Information policies & knowledge of health record processes
2. Excellent organisational skills with the ability to manage time appropriately, prioritise workload and work under pressure
3. Demonstrated enthusiastic work ethic and the ability to and work as part of a team
4. Excellent computer skills across a variety of applications
5. Demonstrated attention to detail
6. Excellent written and verbal communications skills
7. Ability to work with minimal supervision and use initiative
8. Ability to work across multiple WSLHD facilities as required

Requisition ID: REQ703031
Applications Close: 4 November 2026

Need more information?

• Discover more about the application process.

• Review the detailed Position Description for insights into role requirements and criteria.  

• Explore the selection process, employment checks, outcomes and notifications.

• For inquiries about the role, contact Brooke Everard on Brooke.Everard@health.nsw.gov.au.