Digital Service Delivery Manager - Location Negotiable within the MNCLHD

Employment Type: Permanent Full Time
Position Classification: Computer Manager Grade 2
Remuneration: $133,637 - $150,872
Hours Per Week: 38
Requisition ID: REQ655033
Advertising Closes: 7 May 2026

Employment with Mid North Coast LHD requires candidates to hold a valid authority to work in Australia (Aust Work Rights Visa). 

About the Role

We are seeking an experienced and driven leader to oversee the delivery of high-quality digital health services across the organisation. This role is responsible for ensuring the effective operation of IT service delivery functions, including Service Desk, Level 2 support, and asset and licence management.

You will lead the development and implementation of standards, policies, and procedures to support a consistent and efficient workstation and peripheral environment. A key focus of the role is monitoring service performance against agreed targets, managing escalations, and driving continuous service improvement across the Digital Health portfolio.

Working closely with stakeholders across all divisions and business units, you will build strong relationships, negotiate service agreements, and ensure IT services are aligned with organisational needs. You will also contribute to strategic planning, budget management, and the ongoing development of the Digital Health Service Delivery function.

Key Responsibilities

• Lead and manage the Digital Health Service Delivery portfolio, including Service Desk and Level 2 support
• Develop, implement, and maintain IT standards, procurement policies, and support procedures
• Monitor, analyse, and report on service performance against agreed KPIs and service targets
• Oversee incident and request management, including prioritisation, escalation, and resolution
• Supervise and support Digital Health staff, fostering a high-performing, customer-focused team
• Ensure effective use of the eHealth Services Management system
• Build and maintain strong stakeholder relationships across clinical and business units
• Contribute to ICT strategic planning and service improvement initiatives
• Support budget preparation and management
• Promote continuous learning through training and development initiatives
   

 This is a Permanent Full-Time role based within the Mid North Coast Local Health District, with office locations in Coffs Harbour and Port Macquarie.

About You

You are a proactive and collaborative leader with strong experience in IT service delivery, ideally within a complex or healthcare environment. You bring excellent stakeholder engagement skills, a strong focus on service quality, and the ability to lead teams through change and continuous improvement.

Why Join Us

You will play a key role in shaping digital health services that directly support patient care and outcomes, contributing to a culture of safety, innovation, and excellence.

Diversity and Inclusion lies at the heart of how we recruit

Mid North Coast Local Health District is committed to building a diverse workforce that reflects and understands the community we serve. We are dedicated to fostering an inclusive workplace culture where everyone feels respected, valued and that they belong. As an equal opportunity employer, we welcome applications from candidates of all cultures, backgrounds, abilities, and experiences.

We encourage you to reach out if you require any adjustments or assistance during the recruitment process to ensure you have every opportunity to showcase your talent, skills, and potential. Please contact our Diversity, Equity & Inclusion Manager.

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive for Category A positions prior to offer. 

All new employees must agree to comply with the requirements outlined under the General questions section at Occupational assessment screening and vaccination - FAQ

Salary will be accordance with NSW Health State Awards for the advertised classification/s.  These awards are available at http://www.health.nsw.gov.au/careers/conditions/pages/default.aspx.

Are you interested in moving to the Mid North Coast? Learn more at The Welcome Experience. A free service supporting businesses, essential workers and their families who are considering moving or have made the move to regional NSW.

A TALENT POOL MAY BE CREATED FOR FUTURE ROLES AND WILL REMAIN VALID FOR 18 MONTHS.